Food, Beverage, and Events Manager (Lifestyle Manager)

Sentral • Los Angeles, CA

4d • Onsite

About The Position

Sentral is hiring a Lifestyle Manager to support the planning and execution of experiences for members, residents, and guests. Working jointly with the Director of Lifestyle, this role helps direct resident and guest programming and ensures amenity spaces are consistently set up and activated. The manager also builds and maintains relationships with preferred service providers in the local and wider community to make exclusive offerings available to residents.

This is an in-person position in downtown Los Angeles, California. The schedule is Wednesday and Thursday from 1 p.m. to 10 p.m., and Friday through Sunday from 12 p.m. to 9 p.m. The role includes overseeing and supporting food and beverage operations for the Members’ club, coordinating events and activities, supporting amenity reservations and services, and delivering responsive, welcoming service to residents and guests. The manager will also help manage programming communications, event materials, supplies, budgets, and partnership narratives.

Sentral describes itself as a residential hospitality operator focused on convenience, connection, and comfort. The company highlights learning and development offerings, leadership coaching, mentorship, and an inclusive work environment.

Requirements

• High school diploma or GED.
• At least 4 years of customer service experience.
• At least 4 years of food and beverage leadership experience.
• Ability to sell or lease and drive sales without hesitation.
• Solid understanding of Microsoft Office, including Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Keen attention to detail and a creative problem-solving approach.
• Ability to work independently and as part of a team.
• Ability to make decisions and initiate action within established guidelines.
• Comfort working under pressure, handling stressful situations, and acting decisively in an aggressive environment.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to stand behind a desk for most of an 8-hour shift, move repetitively for extended periods, move throughout the property, transport boxes and equipment weighing up to 20 pounds, communicate with others in the building, and observe details in the surrounding area and on a screen, with or without reasonable accommodation.

Nice To Haves

• Supervisory experience.
• Wellness and fitness experience.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
• Cultivate relationships with influential companies and figures in the area to build the company’s image.
• Assist with budget oversight, procurement of supplies, mood board creation, completion of event planning documents, and oversight of Lifestyle folders in Google Drive.
• Coordinate engagement events and activities.
• Assist in overseeing food and beverage operations for the Members’ club.
• Coordinate onsite events and outings and support group activities to increase member and resident participation.
• Assist with amenity-space reservations and third-party services.
• Conduct facility walkthroughs to ensure equipment is operated safely and appropriately.
• Synchronize member and resident check-ins and reservations.
• Assist with guest policies and liability waivers for first-time guests.
• Create and execute lifestyle announcements in the Sentral Life App.
• Support the narrative about the amenity and service experience for prospective residents and actively participate in weekly activations.
• Be consistently available for shifts in the fifth- and 41st-floor amenity spaces to familiarize new and existing residents with services and their homes.
• Motivate team members and promote a positive, exciting work environment.
• Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism.
• Welcome residents and guests warmly, including greeting residents by name.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Provide exceptional customer service and respond promptly to resident questions, concerns, and requests.
• Prepare and drive programming and partnership narratives, lessons learned, and playbooks for development projects.
• Inspect the property routinely and report repair or replacement needs to the respective Directors.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Multiple medical, dental, and vision plan options, including one fully company-paid plan; HSA and FSA options are available.
• 401(k) with a 4% company match, available after three months of employment.
• 11 paid holidays.
• Eight types of paid time off, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members and their friends and families at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED