Food, Beverage, and Events Manager (Lifestyle Manager)

Sentral • Los Angeles, CA

3d • Onsite

About The Position

Sentral is seeking a Lifestyle Manager to support the planning and execution of member, resident, and guest experiences at its downtown Los Angeles community. Working with the Director of Lifestyle, the manager helps direct resident and guest programming, keep amenity spaces set up and active, oversee food and beverage operations for the Members’ club, and build relationships with local and wider-community service providers to make exclusive offerings available to residents. This is an in-person role with a scheduled shift of Wednesday and Thursday from 1 p.m. to 10 p.m., and Friday through Sunday from 12 p.m. to 9 p.m.

The role combines event and activation coordination, amenity operations, resident engagement, customer service, and team support. The manager helps oversee budgets and event supplies, coordinates reservations and third-party services, manages lifestyle announcements in the Sentral Life App, and contributes programming narratives and playbooks for development projects. The position requires regular availability in amenity spaces, including the 5th and 41st floors, and routine property inspections to help maintain safe, optimal conditions.

Sentral describes itself as a residential hospitality operator focused on connected communities, service, ownership, continuous improvement, and career growth. The company offers learning and development, coaching, and mentorship opportunities, and states that it is committed to a diverse and inclusive work environment.

Requirements

• High school diploma or GED.
• At least 4 years of customer-service experience.
• At least 4 years of food and beverage leadership experience.
• Ability to sell or lease and drive sales without hesitation.
• Solid understanding of Microsoft Office, including Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Keen attention to detail and a creative problem-solving approach.
• Ability to work independently and as part of a team.
• Ability to make decisions and initiate action within established guidelines.
• Comfort working under pressure, handling stressful situations, and acting decisively in an aggressive environment.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Supervisory experience.
• Wellness and fitness experience.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
• Cultivate relationships with influential companies and figures in the area to build the company’s image.
• Assist with budget oversight, procurement of supplies, mood-board creation, completion of event documentation, and organization of lifestyle materials in Google Drive.
• Coordinate engagement events and activities.
• Assist in overseeing food and beverage operations for the Members’ club.
• Coordinate onsite events and outings and support group activities that increase member and resident participation.
• Assist with amenity-space reservations and third-party services.
• Conduct facility walk-throughs to check that equipment is operating safely and appropriately.
• Synchronize member and resident check-ins and reservations.
• Assist with guest policies and liability waivers for first-time guests.
• Create and execute lifestyle announcements in the Sentral Life App.
• Support the narrative about amenity and service experiences for prospective residents and actively participate in weekly activations.
• Be consistently available for shifts in the 5th- and 41st-floor amenity spaces and familiarize residents with services and their new home.
• Motivate team members and promote a positive work environment.
• Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism.
• Greet residents by name and create a welcoming environment through positive relationships.
• Respond promptly to resident questions, concerns, and requests in accordance with company customer-service standards.
• Prepare and drive programming and partnership narratives, lessons learned, and playbooks for development projects.
• Inspect the property routinely, maintain optimal conditions, and report repair or replacement needs to the appropriate directors.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan; HSA and FSA options are available.
• 401(k) with a 4% company match, eligible after three months of employment.
• 11 paid holidays and eight types of paid time off, including personal days, an annual floating holiday, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members and their friends and families at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED