Food & Beverage Administrative

Marriott•Key Biscayne, FL

2h•Onsite

About The Position

This role involves entering and retrieving information from computer databases, operating standard office equipment, and preparing various documents using software applications. The position requires handling incoming and outgoing mail, maintaining filing systems, and entering work-related information into computer or point-of-sale systems. Additionally, the role demands adherence to company policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. A key aspect is providing excellent guest service, including welcoming guests, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication, both verbal and written, is essential, as is the ability to develop positive working relationships and support team goals. The role involves some physical activity, such as moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds without assistance. The company, Marriott International, is committed to being an equal opportunity employer and fostering an inclusive environment. The Ritz-Carlton, part of Marriott International, is known for creating exceptional guest experiences and upholding luxury service standards.

Requirements

Proficiency in using computer databases, word processing, spreadsheet, database, or presentation software.
Ability to operate standard office equipment.
Skills in handling mail and maintaining filing systems.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Adherence to company policies and procedures.
Professional appearance and demeanor.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Excellent guest service skills, including welcoming, anticipating needs, and assisting guests.
Clear and professional verbal communication skills.
Accurate and complete written communication skills.
Appropriate telephone etiquette.
Ability to develop and maintain positive working relationships.
Teamwork and collaboration skills.
Ability to listen and respond appropriately to employee concerns.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.