Food & Beverage Administrative Assistant

Marriott•Portland, OR

7d•Onsite

About The Position

This role involves entering and retrieving information from computer databases, handling guest inquiries, and managing reservations. The assistant will also be responsible for transmitting information, operating standard office equipment, and preparing various documents using software such as word processing, spreadsheet, database, and presentation tools. Additionally, the position requires managing incoming and outgoing mail, maintaining filing systems (both computer and paper-based), and compiling records of office activities and business transactions. A key aspect of the role is to enter and locate work-related information using computers and point-of-sale systems. The assistant must adhere to all company policies and procedures, maintain a professional appearance, ensure confidentiality of proprietary information, and protect company assets. This includes welcoming and assisting guests according to company standards, anticipating their needs, and providing exceptional service. Effective communication, both written and verbal, is essential, as is the ability to develop and maintain positive working relationships with colleagues and support team goals. The role requires the ability to lift and move objects weighing up to 10 pounds without assistance and perform other reasonable duties as requested by supervisors. Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. JW Marriott, as part of Marriott International's luxury portfolio, prioritizes its associates, believing that their happiness leads to guest satisfaction. Associates are expected to be confident, innovative, genuine, and intuitive, carrying on the brand's legacy. The hotels offer a unique work experience with opportunities for training, development, recognition, and pursuing passions in a luxury environment focused on holistic well-being.

Requirements

Ability to enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball.
Ability to transmit information or documents using a computer, mail, or facsimile machine.
Ability to operate standard office equipment other than computers.
Proficiency in word processing, spreadsheet, database, or presentation software.
Skills in handling incoming and outgoing mail, including date stamping and distributing.
Ability to create and maintain computer- and paper-based filing and organization systems.
Ability to compile, copy, sort, and file records.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Adherence to all company policies and procedures.
Maintenance of clean and professional uniform and personal appearance.
Maintenance of confidentiality of proprietary information.
Protection of company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.