Food Bank Worker

The Salvation Army Canada and Bermuda Territory•Greater Sudbury, ON

10d•Onsite

About The Position

The Food Bank Worker provides both operational and client service support for The Salvation Army Sudbury Community Church's Food Bank program. This role involves meeting with clients for scheduled appointments, assessing their needs, and maintaining accurate client records in the Link2Feed system. Additionally, the position is responsible for ordering food and supplies within the allocated budget, coordinating and participating in food drives, liaising with community vendors and donors, and ensuring the effective day-to-day operations of the Food Bank. All duties must align with The Salvation Army’s Mission, Vision, and Values.

Requirements

Completion of Secondary School.
Ability and/or willingness to provide or obtain valid Safe Food Handling Certification.
Must possess a valid Class G- class driver’s license and provide a driver’s abstract that is satisfactory to The Salvation Army in its sole discretion.
Up to two (2) years of related experience.
Represent The Salvation Army in a professional, positive, and engaging manner at all times.
Exhibit good listening and interpersonal skills, have strong oral/written communication skills.
A high level of integrity, good judgment, and ability to maintain appropriate professional boundaries and confidentiality.
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible.
Ability to work independently, participate as an active and responsible team member in a cooperative team environment.
Self-directed with attention to detail, ability to learn, adapt, and utilize technology and processes quickly; prioritize and complete tasks with minimal supervision.
Excellent customer service skills.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Nice To Haves

First Aid & CPR Certification.
Experience working with multi-barriered persons.

Responsibilities

Assist with unloading of food donations from vans and/or trucks.
Sort food donations for the Food Bank program and assist with preparing donated items for distribution.
Oversee daily activities in Food Bank including processing, unloading, documenting, and sorting food donations, and to keep food moving through the organization in an orderly manner to ensure it doesn’t spoil before distribution.
Maintain food bank stock, cleanliness, tidiness, and organization of food bank area, freezers, and coolers; defrost and sanitize fridges and freezers as necessary.
Prepare a weekly list of items that are low in stock or zero inventory.
Perform client intake, schedule Food Bank appointments, distribute food hampers to people accessing assistance; refer clients to other community resources where applicable, and/or to Corps Officer for pastoral assistance where appropriate.
Schedule, recruit, train and support volunteers to support with Food Bank operations in consultation with the Community Services Program Coordinator (reception, refreshments, making appointments by phone, distributing food hampers).
Assist with the sorting and packing of parcels for various programs (e.g., Christmas food and toy hampers; back to school; etc.).
Ensure that all clients and members of the public are treated with dignity and respect.
Assist with seasonal programs as required, including, but not limited to, completing registrations or data entry for Christmas Hamper Program and Summer Overnight Camp.
Liaise with community vendors, donors, and partners to source food and supplies, fostering positive and professional relationships.
Plan, coordinate, and participate in community food drives, including scheduling, volunteer coordination, and promotional efforts.
Actively promote Sudbury Community Church and Community Services programs to Food Bank clients.
Meet with clients for scheduled appointments, conducting needs assessments and ensuring a respectful, confidential, and supportive environment.
Access and maintain accurate and up-to-date (daily) records in the Link2Feed system, ensuring all client interactions and services are properly documented.
Submit requests for purchases based on need and current inventory through Sudbury Food Bank and/or Wholesale Club.
Answer food bank phone line and respond to messages, schedule clients for appointments, field inquiries.
Ensure all food is weighed and documented properly for reporting to partner organizations.
Assist in ensuring client safety by maintaining cleanliness and adherence to all health and safety standards.
Assist with ensuring that the Food Bank is maintained in regard to organization, appearance, maintenance and general cleanliness and safety as recommended by Public Health etc.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Perform other related duties as required.