Food and Beverage Supervisor

CoralTree Hospitality•Boston, MA

2d•Onsite

About The Position

The Food and Beverage Supervisor is actively engaged in all aspects of the daily operation of Aura Restaurant, Tamo, Tamo Terrace, The Loft, In Room Dining, the Hospitality Suites, and the Bakery Café. This role effectively partners with their culinary counterpart to provide guests with a memorable dining experience. The ideal candidate is passionate about providing exceptional guest service and fostering an exciting, energetic, fun, and professional work environment. This position requires a high profile in all food and beverage outlets and models core values based on attentiveness, thoughtfulness, and independent, responsible action. The position reports to the Manager of Food & Beverage Operations.

Requirements

Minimum one year experience in a high-volume restaurant
Minimum one year experience in a 4-star hotel
A proven track record and passion for developing people to reach goals and achieve financial results
Fluency of the English language is strongly preferred
Ability to understand and compose instructions, memos, and short correspondence

Nice To Haves

Hospitality experience preferred
Experience working with diverse cultures and backgrounds preferred
High School diploma, general education degree or international equivalent preferred

Responsibilities

Supervise activities in all outlets, Aura Restaurant, Tamo, Tamo Terrace, the Loft, In Room Dining, the Hospitality Suites and the Bakery Café, to ensure guest satisfaction
Address guest requests and concerns
Understand team member’s roles, responsibilities, and performance expectations
Effectively train, develop, and provide feedback to the team together with the Food and Beverage Management, maximizing productivity and ensuring compliance with service standards
Work closely with team members in a coaching role to maintain a strong team environment, placing emphasis on team members’ development and satisfaction
Assist in identifying and implementing successful marketing programs for the outlets, thus achieving positive financial reports
Ensure compliance with department SOPs (Health and Safety, OSHA, food quality, service standards etc.)
Optimize staffing levels depending on business volumes
Complete administrative tasks/reports/projects as required
Completes any duties or projects assigned by the Management