Food and Beverage Supervisor

Law Cranberry Resort Limited•Collingwood, ON

3d•Onsite

About The Position

The focus of the position is to supervise the daily operation of the Lakeside Seafood & Grill. This position supports and assists the Restaurant Manager.

Requirements

Post-Secondary Education
Minimum 1 year Supervisory Experience
Previous dining room server experience, preferably in a fine dining establishment
Must hold a valid Food Handler Certification
Must hold a valid Smart Serve Certificate
Knowledge of the Squirrel POS
Knowledge of wine and spirits
Computer literacy in MS Window

Responsibilities

Maintain the restaurant’s reservation book (when required) to maximize seating throughout the meal service.
Pre-opening, ensure all tables have the appropriate place settings – clean silverware, glassware, china, napkins, etc. and that the overall room is clean, debris free and free of any deficiencies.
Pre-opening, ensure all menus are current, clean, wrinkle free and plentiful.
Create a positive guest experience through guest interaction and adherence to the “Steps of Service”.
Greet all guests in a welcoming, caring, friendly and professional manner along with an enthusiastic and pleasant demeanour.
Seat guests at a clean and properly set table – pulling out chairs and placing a clean and current menu in front of each guest and providing any additional assistance if needed.
Move and arrange table, chairs and settings and organize seating for groups with special needs.
In-depth knowledge of the current menu’s food items, daily specials and ingredients.
In-depth knowledge of the current wine and spirits beverage menu.
Suggest and offer food and beverage items and accurately take food and drink orders in a timely fashion
Up-sell menu items to increase the check.
Communicate with manager / kitchen staff any special guest requests to ensure the best service.
Monitors staffing levels according to the needs of the business during that shift. Sends "extra" staff home and/or assists manager in securing additional staff to ensure maximum efficiency.
Communicates effectively to F & B manager regarding any performance issues such as tardiness, poor attitude, incomplete uniform etc.
Monitor dining room / patio for seating availability, safety and the well-being of all guests throughout the meal service.
Responsible for clearing and re-setting the tables in the restaurant throughout the shift.