Food and Beverage Supervisor

Bally's Chicago

5d•$29

About The Position

Oversee all Food & Beverage activities and team members on assigned shift as needed and directed by Food & Beverage Manager, while creating a memorable guest experience.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Minimum two (2) years previous food and beverage customer service experience required, preferrable in hospitality, restaurants or gaming.
Minimum one year supervisory experience
Excellent verbal and written communication skills, and the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
Understand and adhere to all liquor control laws and regulations, sanitation and health department regulations for safe handling of food and alcohol, and any other federal, state, and/or local regulations.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Assist with developing schedules and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Monitors appearance of food/beverage served and communicates deviations in accordance with established standard and conducts regular table-touches to ensure guest satisfaction
Provide hands-on leadership for all food and beverage outlets, providing guidance and coaching to team members and make recommendations on discipline where necessary.
Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Order and stock food and beverage items and maintain inventory control.
Ensure all areas of the restaurants (front of house) are maintained and comply with sanitation standards.
Have complete knowledge of all casino events and promotional activities.
Ensure the safety and security of team members and guests.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs and ensure customer service standards are followed by all team members and addresses issues as they arise.
Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
Responds to guest needs and reports problems to Manager.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.