Food and Beverage Operational Supervisor

City Museum•Saint Louis, MO

7d•Onsite

About The Position

The Gig City Museum is not your average workplace — and this is not your average supervisor role. We are a one-of-a-kind attraction built from reclaimed wonder, where guests of all ages tumble out of the labyrinth and down a magical slide with the kind of appetite that only pure joy can generate. Our food and beverage team is there to meet that moment, every time — and we need a talented leader to make sure they do it brilliantly. If you're the kind of person who gets energized by a busy floor, takes genuine pride in a well-run operation, and can rally a team with equal parts warmth and authority — we'd love to meet you.

Requirements

Strong communication and the ability to motivate a diverse team.
Organizational prowess — ability to track a lot of moving pieces without losing your cool.
Adaptability — because no two days at City Museum are exactly alike.
Decisiveness — ability to make the call, own the outcome, and keep things moving.
Supervisory experience in food and beverage, or equivalent leadership experience in a comparable operation.
Ability to work independently and manage competing priorities with confidence.
Excellent communication skills across all audiences — guests, staff, and management alike.
The energy and genuine enthusiasm to lead through long, lively days in an active environment.
Must be able to stand or walk for extended periods of time.
Must be able to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds.
Must be able to lift and lower 25 pounds to and from shoulder height.

Responsibilities

Oversee the day-to-day operations of every food and beverage outlet across the museum.
Own the Supervisor on Duty program, developing a team of supervisors sharp enough to monitor daily operations smoothly.
Lead seasonal hiring for all food and beverage outlets.
Set and uphold the standard for every lead and staff member at every location.
Handle disciplinary matters with professionalism and fairness, following museum policies and procedures.
Conduct in-service and ongoing training that keeps quality, safety, service, and efficiency front and center for the team.
Champion the guest experience at every food and beverage touchpoint.
Stay on top of Health Department compliance, keeping all locations clean, code-compliant, and ready for inspection.
Spot issues early and solve them collaboratively, working with management to address concerns.
Maintain safe, clean, welcoming spaces for guests and team members alike.
Lead by example with superior customer service — approachable, responsive, and genuinely glad to help.
Other duties as assigned.