Food and Beverage Supervisor

Kansas Crossing Casino LC•Pittsburg, KS

3h•Onsite

About The Position

The Food and Beverage Supervisor is responsible for the direct supervision and day-to-day operations of food and beverage areas with the goal to positively impact sales, profits and guest satisfaction through the guest service experience and support the casino core values of Fun, Friendly and Community. He/She will lead the department in providing Hometown Hospitality and delivering Fun.

Requirements

Must be a minimum of 21 years of age.
High school diploma or equivalent required
Two (2) years in food and beverage management experience.
Excellent communication skills both written and oral.
Self-motivated, gregarious leader.
Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the general public.
Working knowledge of Excel and Word required.
Attention to detail and accuracy.
Maintain confidential information.

Nice To Haves

Associates degree in Business Management or similar preferred.
Previous customer service experience preferred.

Responsibilities

The role of the supervisor is to be a Coach, Mentor, Team Member Advocate, Company Advocate and Hospitality Champion.
He/She is responsible for road mapping and staffing, ensuring service behaviors, making sure Team Members are supported with the necessary tools and supplies, ensure policy and procedure compliance, engage Team Members, communicates as well as trains and develops.
Run daily pre-shift meetings with Team Members.
Ensure Team Members deliver Hometown Hospitality and deliver Fun, as well as live the core values of Fun, Friendly and Community.
Enforce department standards, guidelines and objectives and maintain other administrative processes to ensure proper planning and efficient operation of assigned areas.
Ensure operation follows Safe Food Handling and OSHA practices.
Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work. Communicate with guests before, during and after events.
Review guest complaints/concerns and take appropriate action.
Perform the duties of a Food and Beverage Supervisor when needed.
Plan and conduct staff meetings. Attend other related meetings to obtain and disseminate pertinent information.
Adhere to the 5S Principles of ensuring that items are Sorted, Set in order, Systematically cleaned, Standardize and Sustained.
Conduct him/her in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values of Fun, Family and Community.
Performs other duties as may be assigned by department and/or company management.
Attend required training sessions offered by the casino.
Obtain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
Have knowledge of the Property’s programs to address problem gambling.
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.