Food and Beverage Manager

Shaner Hotels•Southbridge, MA

About The Position

The Food and Beverage Manager manages all aspects of the restaurant, oversees evening events, and directs, implements, and maintains a service and management philosophy that guides staff and emphasizes quality customer service. The role is responsible for the overall direction, coordination, and evaluation of the unit, including employee training, work assignment and direction, performance appraisal, rewards and discipline, and resolving complaints and problems. The manager ensures daily operational procedures are completed, maintains food and beverage safety and quality in accordance with hotel, Shaner, and franchise specifications, and establishes and trains staff on operating standards and safe working conditions. The manager responds to guest-related issues and communicates with the General Manager, department managers, supervisors, and staff. The role also manages employee performance to support productivity and a quality work environment. Other duties may be assigned.

Requirements

Minimum of two years of supervisory experience in the restaurant or food and beverage field is preferred.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate satisfactorily with guests, management, and co-workers.
High school graduate or equivalent.
ServSafe and/or food safety training.
Alcohol awareness training, such as TIPS.
Familiarity with food and beverage cost controls.
Ability to write routine reports and correspondence.
Ability to accurately perform mathematical calculations and use required measurement tools.
Ability to prepare budgets and ensure cost controls.

Nice To Haves

Some college.
Bilingual English/Spanish.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Manage all aspects of the restaurant and oversee evening events.
Direct, implement, and maintain a service and management philosophy that guides staff and emphasizes quality customer service.
Provide overall direction, coordination, and evaluation of the unit.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensure compliance with and completion of all daily operational procedures for the Food and Beverage Department.
Maintain food and beverage safety and quality in accordance with hotel, Shaner, and franchise specifications.
Establish, maintain, and train staff on departmental operating standards and procedures and safe working conditions.
Respond to and handle guest-related issues pertaining to the department.
Ensure communication with the General Manager, other department managers, supervisors, and staff.
Manage employee performance to ensure productivity and a quality work environment.
Perform other duties as assigned.