Food and Beverage Manager - Chido Restaurant

Pyramid Global Hospitality•Oklahoma City, OK

11d

About The Position

The Chido Senior Food and Beverage Manager oversees restaurant operations at OKANA Resort & Indoor WaterPark, supporting the Director of Restaurants. This client-facing role works closely with the culinary team and leads service staff to ensure food and service meet customer expectations and create memorable guest experiences. The manager participates in staff selection and training, supports the resort’s service culture, and helps guide the restaurant’s financial performance. The role also involves leading and developing employees, supporting budget and profitability goals, maintaining food safety and sanitation standards, resolving guest concerns, and ensuring compliance with company policies and applicable laws. The position may perform the duties of any supervised role and undertake other assigned duties, including cross-training.

Requirements

Bachelor’s degree in Hospitality Management or a related field.
At least 3 years of restaurant management experience, including experience with independent restaurants.
Understanding of revenue and expense data that affects restaurant performance.
Strong cost-control background to manage outlet financial performance.
Sound time-management skills and ability to manage multiple initiatives simultaneously.
Passion for customer service and ability to promote it throughout the team.
Fluency in reading, writing, and speaking English, and ability to communicate effectively with the public and resort team members.
Maintain all relevant Food & Beverage certifications.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership that inspires employees to meet and exceed standards.
Direct and maintain food handling in compliance with sanitation laws.
Ensure compliance with Pyramid Global Hospitality policies and procedures.
Investigate and resolve food quality and service complaints.
Maintain clean and organized work areas and employee appearance standards.
Maintain procedures for securing money and hotel equipment.
Manage in compliance with local, state, and federal laws and regulations.
Help maximize food and beverage department profitability and monitor budgets and expenditures.
Promote employee empowerment and maintain high levels of employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline, and counsel employees in accordance with company policies and procedures.
Complete other duties assigned by a supervisor, including cross-training, and perform the duties of any supervised position.
Implement and maintain local and corporate sales and marketing plans.
Respond to food and beverage-related guest correspondence.
Review daily food specials for presentation, quality, and pricing.
Conduct or assist with scheduling liquor liability training.
Assist managers in lowering attrition.
Conduct or attend departmental meetings and conduct performance appraisals.
Help develop short- and long-term financial operating plans.
Implement and maintain incentive programs.
Help maintain inventory control for beverages, glassware, china, and silver, and approve orders.
Maintain MSDS procedures according to OSHA requirements.
Maintain procedures for credit control and handling financial transactions.
Participate in menu development for restaurant and lounge concepts.
Participate in development of the annual budget.
Shop competitors annually.