Food and Beverage Manager - Ponca City

Osage Casino • Ponca City, OK

2d • Onsite

About The Position

Under general supervision of the General Manager, the Food and Beverage Manager is responsible for the overall direction of food, beverage, and bar/lounge operations, including quality, guest satisfaction, and inventory. The role evaluates operations and seeks to increase revenue, reduce expenses, and maximize productivity without compromising guest satisfaction. It oversees staffing, service and food quality, sanitation, maintenance, inventory, reporting, and regulatory compliance across casino food and beverage outlets.

The manager recruits, hires, trains, schedules, supervises, evaluates, coaches, and terminates employees; ensures adequate staffing and communication; and develops customer-service training. The position works with guests and staff to monitor service and production, addresses complaints, and maintains positive dining and entertainment experiences. Work is typically performed in a casino, with possible evening and weekend shifts, extended hours, and irregular shifts.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED.
• Five years of food and beverage experience, including three years in a supervisory or manager capacity.
• Must obtain an ABLE liquor license.
• Must pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Must maintain a valid driver’s license.
• Must provide documents showing eligibility to work in the United States.
• Must be able to perform all essential job functions with or without reasonable accommodation.
• Ability to stand or walk for up to eight hours per day.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel and to reach and lift above the shoulders.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• Must have normal auditory ability and good verbal communication.
• Ability to lift, push, or pull up to 50 pounds.

Nice To Haves

• Bachelor’s degree preferred.
• Casino or hospitality experience preferred.

Responsibilities

• Coordinate schedules and maintain optimum staffing for servers, food court attendants, bussers, and dishwashers.
• Evaluate casino food and beverage operations and identify opportunities to increase revenue, decrease expenses, and improve productivity without compromising guest satisfaction.
• Oversee maintenance and sanitation of food, beverage, and bar outlets and equipment to protect assets, comply with regulations, and maintain a safe work environment.
• Coordinate restaurant reservations and special events in restaurants and lounges.
• Oversee guest service and food quality, maintaining standards defined in specification manuals.
• Maintain a presence in restaurants, bar, gaming, and customer service areas to support positive guest experiences.
• Develop and implement customer-service training programs and ensure staff provide excellent guest service.
• Ensure dishes, service ware, and preparation utensils are consistently clean.
• Maintain quality, freshness, and presentation standards for food and ensure culinary offerings reflect industry standards.
• Ensure proper settlement of point-of-sale transactions.
• Approve overtime, prepare requisitions for replacements, and update attendance records.
• Maintain departmental shift logs documenting unusual occurrences, incidents, equipment failures, safety issues, and disputes.
• Assist with food preparation and line cooking as requested.
• Ensure assigned staff are relieved for authorized breaks and meal periods.
• Order merchandise or prepare requisitions to replenish food, beverages, and paper goods.
• Monitor the work-safety program to minimize work-related accidents.
• Keep leadership informed about food, beverage, and bar activities through meetings and reports.
• Respond promptly to customer complaints and take corrective action as needed.
• Oversee daily and month-end inventories and prepare daily, monthly, and year-end reports.
• Maintain accurate and accountable inventories of food and beverage supplies, including forms, order guides, transfer and purchase logs, and manuals; perform monthly inventory.
• Recruit, interview, hire, train, schedule, supervise, evaluate, coach, and terminate employees; ensure adequate staffing within organizational needs and budget.
• Obtain, develop, and maintain personnel, training, and equipment needed to meet financial, operational, and guest-service expectations.
• Host regular staff meetings and facilitate communication among personnel and business areas.
• Provide courteous internal and external guest service; cooperate and communicate respectfully with employees and maintain a positive, helpful attitude.
• Monitor production and service levels by interacting with guests and staff.
• Communicate management information to assigned staff and relay staff concerns, information requests, and improvement ideas to management.
• Stay informed of company communications through email, digital boards, and SharePoint.
• Maintain working relationships with company staff and applicable regulatory agencies to support compliance.
• Perform duties in accordance with company core values, Osage Nation objectives, internal policies and procedures, applicable laws, and gaming regulations.
• Contribute to team efforts, perform related duties as required, and perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED