Food and Beverage Host-Hostess
About The Position
Century Downs Racetrack and Casino is hiring a Food & Beverage Host/Hostess who will develop, maintain and enhance positive relations with all guests and staff members. Century Casinos creates vibrant, energetic spaces where gaming, dining, and entertainment come together. We’re committed to being an employer of choice by offering innovative policies, employee-friendly initiatives, and valuable benefits. As the Food & Beverage Host/Hostess, you will greet customers as they arrive at the Host/Hostess podium and seat them. To develop, maintain and enhance positive relations with all customers and staff members.
Requirements
- High School Diploma. A combination of education and experience may be considered.
- Demonstrated hands-on hospitality, hosting or serving experience, preferably within a gaming environment.
- Experience performing within specific deadlines or under pressure.
- Experience in problem-solving, organizing and prioritizing work.
- AGLC ProServe certification and the ability to pass a criminal record check.
Responsibilities
- Maintain a clean and safe work environment. Perform duties in compliance with safety procedures, which includes the use of safety equipment.
- Greet customers as they arrive at the Host/Hostess podium. Inquire from the customer the number in their party. Determine whether a table is immediately available. If a table is not available, inform the customer that there will be a wait, determine the approximate time of the wait, and offer to page the customer when a table is available.
- Notify appropriate wait staff personnel after seating customer in their section.
- Assist in serving food and beverages to customer and staff members as promptly and as courteously as possible.
- Clear and bus tables, as needed.
- Alert supervisor of any concerns regarding the quality, selection and variety of all food and beverages.
- Demonstrate a good working knowledge of all casino food and beverage outlets and products. Able to answer customer’s questions concerning same.
- Communicate and maintain performance standards for interaction with customers. Act effectively to anticipate reduce or eliminate complaints from customers.
- Communicate and cooperate with other departments to ensure best possible guest satisfaction.
- Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and making coffee, take out trash bags, answer the telephone, train other hosts/hostesses.
- Report to work as scheduled, on time, and ready to work.
- Wear and maintains all uniforms properly.
- All other duties as assigned.
Benefits
- Employee Assistance Program
- On-site parking
- Employee discount
- Tips
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
