Beverage Host/Hostess

FORT HALL CASINO • Fort Hall, ID

8d • $12 - $16 • Onsite

About The Position

Under the direct supervision of the Beverage Manager, contributes to the efficient daily operation of Food & Beverage activities by serving complimentary beverages and providing excellent customer service to customers, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

Requirements

• High School Diploma or GED.
• Six (6) months of customer service experience.
• A combination of relevant education and related work experience may be considered.
• Must be able to successfully pass a background screening /investigation.
• Must obtain and maintain Food Handler’s and TIPS certifications.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
• Pre-employment drug screen
• Personal reference check and employment verification
• Federal, State, and/or tribal criminal history backgrounds will be conducted

Nice To Haves

• Knowledge of goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Knowledge of applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Knowledge of restaurant operations and beverage preparation principles.
• Knowledge of food, health, and safety initiatives.
• Knowledge of customer service standards.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Skill in handling multiple tasks simultaneously.
• Skill in addressing customer problems.
• Skill in providing exceptional customer service.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to maintain confidentiality.
• Ability to interact and maintain good working relationships with individuals of various social and cultural backgrounds.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to establish and maintain professional relationships with the public and co-workers.
• Ability to make solid decisions and exercise independent judgment.
• Ability to demonstrate professionalism at all times.
• Ability to demonstrate sensitivity to the needs of guests.
• Ability to remain calm in emergency or crisis situations.
• Ability to handle multiple tasks and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to adapt to varying situations.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to uphold strong ethics and integrity.

Responsibilities

• Ensures beverage stations are cleaned, stocked, and maintained.
• Removes empty cups and dirty napkins and ashtrays from service areas.
• Greets guests in a friendly manner.
• Responds to customer inquiries and comments.
• Reports any maintenance or housekeeping discrepancies to management.
• Maintains beverage inventory and supplies; places orders with outside vendors as directed.
• Provides excellent customer service for all internal and external customers.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED