Beverage Host/Hostess

FORT HALL CASINO • Fort Hall, ID

7d • Onsite

About The Position

Under the direct supervision of the Beverage Manager, this position contributes to the efficient daily operation of Food & Beverage activities by serving complimentary beverages and providing excellent customer service to customers, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

• High School Diploma or GED.
• Six (6) months of customer service experience.
• A combination of relevant education and related work experience may be considered.
• Must be able to successfully pass a background screening /investigation according to the established requirements below.
• Must obtain and maintain Food Handler’s and TIPS certifications.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
• Pre-employment drug screen
• Personal reference check and employment verification
• Federal, State, and/or tribal criminal history backgrounds will be conducted.

Nice To Haves

• Tribal and Native American preference shall apply to all positions.

Responsibilities

• Ensures beverage stations are cleaned, stocked, and maintained.
• Removes empty cups and dirty napkins and ashtrays from service areas.
• Greets guests in a friendly manner.
• Responds to customer inquiries and comments.
• Reports any maintenance or housekeeping discrepancies to management.
• Maintains beverage inventory and supplies; places orders with outside vendors as directed.
• Provides excellent customer service for all internal and external customers.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED