Winter F&B Front of House Supervisor
About The Position
Tahoe Donner Association is looking for a fun and personable Food and Beverage Front-of-House Supervisor to join our Winter Food and Beverage team! The Front-of-House Supervisor is a key leadership role responsible for overseeing the daily operations and performance of cafeteria cashiers, bartenders, and custodial staff at the Tahoe Donner Downhill Ski Resort. This position ensures a high level of guest service, operational efficiency, and cleanliness throughout all public-facing areas. The supervisor coordinates scheduling, monitors inventory and cleanliness standards, provides staff training and support, and works collaboratively with the Food & Beverage and Operations teams to maintain a welcoming and well-run environment. Strong leadership, communication, and customer service skills are essential in delivering a positive guest experience and supporting team success during the busy winter season.
Requirements
- TIPS alcoholic beverage control certification and Safe Food Handling Certification required.
- Experience interfacing with employees and guests in highly charged environments while maintaining a calm and professional demeanor.
- Ability to work effectively under time constraints and deadlines.
- Ability to move throughout all food and beverage areas and continuously perform essential job functions.
- Four (4) years of related experience and/or training in the food and beverage industry including serving, bartending and cash handling experience; or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position.
Nice To Haves
- Experience with Microsoft Office products and specialized restaurant computerized POS systems, such as ALOHA is preferred.
Responsibilities
- Provide excellent customer service to members, guests, business partners and employees.
- Ensures all staff meet or exceed the highest level of guest service in the performance of their duties.
- Supervise daily operations of cafeteria cashiers, bartenders, and custodial staff to ensure smooth and efficient front-of-house service.
- Schedule, train, and support front-of-house staff, ensuring proper coverage during peak and off-peak hours.
- Monitor and maintain high standards of cleanliness, sanitation, and organization in all guest-facing areas, including the cafeteria, bar, restrooms, and common spaces.
- Ensure cash handling procedures and POS systems are followed accurately and securely by cashier and bar staff.
- Oversee restocking and inventory of front-of-house supplies, including condiments, paper goods, cleaning supplies, and bar items.
- Foster a positive, team-oriented work environment with a strong focus on guest service.
- Respond to and resolve guest concerns or complaints in a timely, professional manner.
- Communicate regularly with Food & Beverage Managers and Mountain Operations to coordinate events, staffing, and facility needs.
- Conduct regular inspections to ensure facility readiness, appearance, and safety.
- Support emergency response efforts and enforce health, safety, and alcohol service regulations.
- Perform any other job-related duties as assigned.
Benefits
- use of Tahoe Donner Association Amenities
- free gym membership at Trout Creek Recreation Center
- food & beverage discounts
- retail discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
