F&B Front of House Supervisor

Churchill Downs•Oxford, ME

3d•Onsite

About The Position

The F&B Front of House Supervisor is responsible for the overall effectiveness of the food outlets and provides daily direction to team members. The role emphasizes empowering staff and treating team members with dignity, kindness, and respect, while adhering to profit-and-loss goals against budget. The supervisor ensures compliance with standard operating procedures, health codes, OSHA standards, and applicable laws; supports guest relations; and maintains outlet equipment, supplies, schedules, and relevant records.

Requirements

Two years of management experience in a high-volume food service position is preferred.
Demonstrated interpersonal skills when working with diverse people and different levels of authority.
Ability to multitask.
Knowledge and experience with computers and software, including word-processing and spreadsheet programs such as Microsoft Word and Excel.
Ability to work with payroll and inventory systems.
Effective written and verbal communication skills.
Sufficient experience, education, and job knowledge to meet current business needs.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform prolonged standing and walking, including bending and reaching from ground level to six feet.

Responsibilities

Adhere to Standard Operating Procedures and complete daily checklists and management-assigned tasks.
Provide preshift information about company events, marketing campaigns, SOPs, and advancement opportunities.
Ensure areas of control comply with health codes, OSHA standards, and requirements of governmental agencies.
Issue or witness corrective counseling sessions and maintain department files, including attendance, behavior, and counseling records.
Prepare and track team-member paperwork, including weekly schedules.
Model company expectations and respond to team-member questions in accordance with company policy.
Recognize and adapt to industry trends and bring forward items that fit the outlet's theme and concept.
Use communication devices and systems, including telephones, email, walkie-talkies, and computers.
Communicate with guests to maintain positive guest relations and encourage loyalty.
Program the Point of Sale system.
Maintain outlet equipment and supplies, ensuring adequate supplies for expected business volumes.
Maintain confidentiality and security of relevant information and operate within applicable laws.
Perform other tasks as assigned.