Food and Beverage Coordinator

Clayton Homes • Maryville, TN

12h • Onsite

About The Position

The Food & Beverage Coordinator at The Lodge is responsible for fostering a World Class Customer Service atmosphere for guests and addressing any issues or complaints promptly. This role requires obtaining a World Class Customer Service Certification and ServSafe certification within the first 90 days of employment. The position involves coordinating food and beverage events, managing dietary and allergy needs, ensuring clear communication between clients and the internal team, and upholding the rules and limitations of Seed & Social.

Requirements

• Minimum 3 years’ experience in the Food & Beverage industry.
• High school diploma or equivalent required.
• ServSafe Certification
• ABC License
• CPR Certified
• Understands the importance of being thorough, detail-oriented and will be committed to providing outstanding customer service.
• Cooperative attitude and willingness to collaborate with other teams.
• Positive, customer-service focused attitude and ability to handle challenges and stay calm under pressure.
• Self-starter with ability to prioritize and manage multiple projects on different timelines.
• Ability to work with minimal direction.
• Excellent follow-through skills, with superb attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong prioritization skills and a track record of consistently going above and beyond with outside-the-box thinking.

Nice To Haves

• Combined 5 years’ experience in F&B and event coordination preferred.
• Bachelor’s in hospitality or related field preferred.

Responsibilities

• Communicate with liaisons and group points of contact to help coordinate all F&B event planning.
• Ensure dietary and allergy needs are gathered in time for Kitchen’s ordering and menu creation.
• Assist in keeping both the point of contact’s and our team’s coordination information on schedule.
• Help professionally describe and enforce Seed & Social rules and limitations to both guests and staff.
• Keep F&B Manager, Executive Chef, and Event Coordinators informed of last-minute F&B event changes.
• Pull profile notes before group arrivals to ensure dietary, allergy, or special needs or preferences are known and distributed appropriately.
• Gather pictures, dietary/allergy information, and preferences to create and print a guest allergy and dietary restrictions sheet for each group.
• Ensure all groups receive an invoice of banquet charges the week following their event.
• Evolve hospitality and The Lodge brand experience by updating and creating guest profile notes in Opera to deliver bespoke guest experiences.
• Work with Executive Chef to make sure the kitchen’s weekly production menus are accurate.
• Sit in on BEO meetings and ensure kitchen and BEO details are aligned and accurate.
• Sit in on weekly planners’ meetings to work with event coordinators and ensure the timeline of F&B tasks is accurate.
• Keep a weekly inventory of all complimentary food and beverage, coffee products, and kitchen dry goods.
• Oversee and research new and unique food and beverage vendors, experiences, and menu items.
• Provide support by performing server, barista, and supervisory duties when needed.
• Maintain and help develop training and knowledge of menus and service.
• Coordinate schedules with F&B Manager to ensure meals requiring supervision are properly overseen.
• Ensure guests with dietary needs have planned accommodation with each meal.
• Ensure F&B products and staff follow all city, county, and state law and safety regulations.
• Design and print menus and tent cards for F&B services.

Benefits

• Flexibility to create their own health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching for full and part time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational) available online or in-person.
• Onsite restaurant.
• Onsite fitness facility with full gym.
• In-person and virtual workout classes.
• Yoga / barre studio.
• Volleyball and basketball courts.
• Walking paths.
• Disc golf course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED