FOOD AND BEVERAGE CASHIER/HOSTESS
About The Position
The Cashier/Host is responsible for providing fast, courteous, and accurate service to guests across multiple dining areas, including Cafe, Jack's Place Restaurant, Snack Bar, and the Buffet. This role involves managing guest flow, greeting guests, taking orders, providing information, and handling all cash transactions using a Point of Sale (POS) system. The Cashier/Host will ensure the service areas remain clean and well-organized while supporting overall guest satisfaction. This role requires a dynamic and proactive individual who is focused on delivering exceptional guest service in a fast-paced restaurant environment. The Cashier/Host will play a key role in ensuring smooth operations and high guest satisfaction across Cafe Ole, Jack's Place Restaurant, Snack Bar, and the Buffet.
Requirements
- High school diploma or GED with restaurant experience or an equivalent combination of education and experience.
- Basic knowledge of Microsoft Office.
- California Food Handler's Certificate
- Alcohol Beverage Service Certificate
- Ability to accurately count and handle money, ensuring error-free transactions and change.
- Basic knowledge of math and English.
- Make customers and their needs a priority, ensuring excellent service across all dining areas.
- Develop and maintain positive guest relationships to encourage repeat business.
- Work closely with other team members, management, and departments to achieve business goals and provide a seamless guest experience.
- Maintain high levels of energy, productivity, and effectiveness, especially during peak hours, with the ability to handle multiple tasks.
- Take proactive steps to meet operational goals and exceed guest expectations, handling issues swiftly and professionally.
Nice To Haves
- Six months of cash handling experience preferred.
- Experience with POS systems preferred.
- Strong public relations and communication skills preferred.
Responsibilities
- Greet guests promptly and take orders in a fast and accurate manner.
- Ensure food and drinks are prepared as ordered, including any special requests, from the Cafe, Jack's Place Restaurant, Snack Bar, and the Buffet service areas.
- Seat guests and manage the flow of guests through the restaurant, keeping the floor plan updated and estimating accurate wait times.
- Answer phones and provide information about menu options, wait times, and any special events or promotions across all dining areas.
- Maintain a clean counter, service area, and dining spaces across all restaurant areas.
- Complete side work as assigned in a timely and efficient manner, including stocking supplies and preparing silverware.
- Maintain open communication with service staff and management to ensure smooth operations across Cafe, Jack's Place Restaurant, Snack Bar, and the Buffet.
- Collaborate with team members to resolve any guest issues or service challenges.
- Perform all cash transactions in compliance with company cash handling procedures and using the POS system.
- Ensure accuracy in counting money and making change.
- Monitor and adhere to health and safety procedures, ensuring compliance with company policies in all dining areas.
- Maintain cleanliness and sanitation in accordance with health department guidelines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
