Manager, Food and Beverage

Castle Rock Asset Hospitality Management LLC•Nashville, TN

About The Position

This position is responsible for all food and beverage operations, encompassing culinary, restaurant, beverage, and room service. The role oversees guest and employee satisfaction, maintains standards, and aims to meet or exceed financial goals. The Manager demonstrates knowledge of American Sanitation Institute (ASI) Standards and develops and implements business plans for food and beverage operations.

Requirements

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Reading Comprehension
Writing
Oral Comprehension
Customer and Personal Service
Mathematics
Number Facility
Basic Computer Skills
Economics and Accounting
Analytical/Critical Thinking
Originality
Adaptability
Aligning Performance for Success
Building a Successful Team
Building Trust
Communication
Customer Focus
High Work Standards
Planning and Organizing
Problem Solving/Decision Making

Responsibilities

Demonstrating Leadership
Exceeding Customer Expectations
Improving Service
Developing and Building Teams
Supervising Employees
Communicating with Supervisors, Peers, or Subordinates
Modeling Appropriate Behaviors
Coaching and Developing Others
Managing Daily Operations of the Area or Department
Guiding, Directing, and Motivating Subordinates
Making Decisions and Solving Problems
Training and Teaching Others
Organizing, Planning, and Prioritizing Work
Maintaining Productivity Levels
Integrating Departmental Goals
Responds quickly and proactively to guest's concerns.
Utilizes budgets to understand financial objectives.
Provides excellent customer service.
Sets service expectations for all guests internally and externally.
Provides excellent customer service to all employees.
Oversees F&B Team Leaders and support staff.
Ensures effective departmental communication and information systems through logs, department meetings and hotel meetings.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate Manager or Team Associate.
Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Develops an action plan to attack need areas and expand on strengths based on AOS/GSS results.
Oversees all culinary, restaurant, beverage and room service operations.
Participates in key decision making with Executive team.
Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
Provides proactive coaching and counseling to team members.
Develops and manages all financial, AOS and GSS plans and actions for Food and Beverage departments.
Ensures all banquet functions are up to standard and exceed guest's expectations.
Responds quickly and proactively to associate's concerns.
Maintains a positive cost management index for kitchen and restaurant operations.
Understands the brand's service culture.
Ensures that all employees, team leaders and managers understand the brand's service culture.
Provides a learning atmosphere with a focus on continuous improvement.
Complies with all corporate accounting procedures.
Conducts performance reviews in a timely manner.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Manages the Food and Beverage departments (not catering sales).