Food and Beverage Associate

Round One Entertainment • Gurnee, IL

1d

About The Position

The Food and Beverage Associate provides exceptional customer service while supporting the operation of the Food & Beverage Department in a fun environment that may include video games, bowling, and karaoke. Open availability, especially on nights and weekends, is preferred. Staff who handle alcohol must be at least 21 years old. The position may occasionally cross-train to assist the Amusement & Bowling department with POS transactions and may perform other duties assigned by Department and Store Management. A high school diploma and one to two years of hospitality or retail experience are required; experience in a bowling establishment is preferred but not required. Employees must be able to communicate effectively with management, coworkers, and the general public. The job involves regularly standing, walking, talking, and hearing, and occasionally sitting, reaching, stooping, kneeling, crouching, or crawling. Lifting requirements vary by frequency and require lifting aids for heavier loads: up to 200 pounds for less than one-third of the time, up to 100 pounds for one-third to two-thirds of the time, and up to 50 pounds for more than two-thirds of the time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma.
• One to two years of experience in a hospitality or retail environment.
• Ability to communicate effectively with management, coworkers, and the general public.
• Staff who handle alcohol must be at least 21 years old.
• Ability to meet the described physical demands, with reasonable accommodation where applicable.

Nice To Haves

• Experience in a bowling establishment.
• Open availability, especially on nights and weekends.

Responsibilities

• Operate POS registers for food and drinks, including the bar register when directed.
• Prepare food and beverage items according to company policies and standards.
• Reset and bus the food court seating area.
• Wash and dry dishes, glasses, and other cooking and food preparation utensils.
• Conduct opening and closing procedures, including opening and closing cash tills and kitchen cleaning.
• Manage food and beverage inventory according to store policies and procedures.
• Maintain proper temperatures for refrigerators and freezers.
• Manage plates, cups, and other utensil inventory according to store policies and procedures.
• Conduct restroom checks and cleaning, including laundering department-specific cleaning rags.
• Respond to customer requests responsively, politely, and with a friendly demeanor.
• Occasionally cross-train to assist the Amusement & Bowling department with POS transactions.
• Conduct alcohol and age-restriction control in accordance with company policies and procedures.
• Conduct lost-and-found procedures in accordance with company policies.
• Seek constant improvement and more efficient or less expensive ways to carry out department work processes.
• Research and develop resources that support timely and efficient workflow.
• Follow up to complete assigned work.
• Maintain high ethical standards in the workplace.
• Report irregular issues and problems to executive management for resolution.
• Maintain good communication with customers, management, office staff, and outside contacts.
• Comply with and maintain confidentiality of company policies and procedures.
• Help with mailing and shipping activities as needed.
• Maintain a clean and safe working area.
• Perform other duties and responsibilities assigned by Department and Store Management.

Benefits

• One hour per week to play non-prize arcade games.
• 90 minutes of bowling per week, including shoes.
• One hour of karaoke or billiards per week.
• 50% discount on food items per working shift.
• One free beverage per working shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED