Food and Beverage Assistant Systems Manager

The Lodge at Blue Sky•Wanship, UT

76d•Onsite

About The Position

The F&B Assistant Systems Manager will maintain the beverage and retail inventories associated with all guest facing areas, including but not limited to lobby retail, ski lounge retail, and future Food and Beverage activations. This individual will interact with the Auberge Home Office team to ensure an exceptional experience for guests and a profitable sector for The Lodge at Blue Sky. The F&B Assistant Systems Manager is an advocate & ambassador of Auberge and the soulful journey of the Lodge at Blue Sky.

Requirements

Effective upselling skills of products and experiences.
Knowledge of menu planning, food presentation, and banquet and event service operations.
Dinner experience preferred.
Strong guest development and relationship management skills.
1 – 2 years of experience in event management or related professional area.
Previous experience at luxury resorts and/or fine dining is desirable.

Responsibilities

Coordinates and communicates verbally and in writing with guests (internal and external) regarding event details.
Acts as liaison between hotel and guest throughout the event process (pre-event and event), making presence and availability known to guests at all times during this process.
Oversees his/her guest experiences from file turnover through the post-event phase until turnover back to sales.
Proactively identifies operational challenges associated with his/her event and works with the hotel staff and guests to solve these challenges and/or develop alternative solutions.
Participates in various meetings as necessary (Banquet Event Order Meeting, Catering Forecast, Resume Meeting, etc…).
Completes monthly inventories of all beverage & retail spaces as aligned with property policy.
Executes home office retail managers directives in a timely and effective manner.
Communicates regularly with the home office retail team to ensure the appearance and direction of F&B spaces align with Blue Sky’s soul of place and guest feedback.
Interacts with guests to obtain feedback on product quality and service levels.
Opportunity to sit in on vendor meetings and other home office retail team meetings.
Trains and empowers appropriate departments & associates to provide exceptional experiences & services when utilizing Blue Sky retail & beverage areas and systems.
Effectively and promptly responds to guest problems & actively works to re-engage the guest or associate when conflict arises.
Maintain complete knowledge of property and other information including the following: All property facilities/services offered and hours of operation, All unit types, layout, décor, attributes and locations, Entertainment/special events scheduled on the property and in the area, General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests.Be knowledgeable about all guests and groups arriving at The Lodge at Blue Sky.
Perform other duties as directed, developed or assigned to meet business needs.