FOOD AND BEVERAGE ASSISTANT MANAGER

Boyd Gaming•Florence, IN

About The Position

The Food and Beverage Assistant Manager supervises front-of-the-house restaurant and beverage operations and employees in specified food outlets during an assigned shift, and assists with supervision of other food and beverage outlets as needed. The role creates an atmosphere that encourages guests to choose Belterra Casino Resort and actively builds and retains customer relationships. The manager opens and closes the assigned shift or work area, ensures outlets are ready for operation, and maintains cleanliness and security of company assets. Administrative duties include scheduling, maintaining time and attendance records, and conducting appraisals to support appropriate staffing and established service standards. The role also helps monitor the department budget and the efficient use of labor and other resources. The position monitors guest service and satisfaction, resolves guest concerns, and recommends improvements to support a positive dining experience. It inspects outlets and front-of-house areas for safe working conditions, properly operating equipment, adequate supplies, procedural compliance, asset security, and guest and employee safety. During peak periods, the manager supervises floor service and oversees staffing effectiveness, rotation, drink service, staff supervision, and product quality. The manager works with the F&B Multi-Outlet Manager, Banquet Manager, Restaurant Managers, and Director of F&B to review food costs and forecast business trends, recommending pricing and staffing changes to meet company needs through budgets, labor schedules, and other accountability systems.

Requirements

At least 2 years of supervisory experience in food and beverage operations.
Four years of dining experience, or a Bachelor's degree in Restaurant Management or a related field; the stated experience pathway also requires a high school degree and a minimum of 2 years of food and beverage supervisory experience.
Knowledge of food and beverage service standards, products, and presentations.
Strong financial management and budgeting skills.
Leadership and team management abilities.
Customer service and communication skills; ability to communicate effectively with customers and employees at all levels.
Ability to review and comprehend necessary documentation.
Ability to take reservations over the phone.
Flexibility to work varying shifts and schedules, including nights, weekends, and holidays.
Ability to stand and walk for extended periods.
Ability to obtain and maintain required food safety certifications.
Experience in inventory management and cost control.
Ability to multitask in a fast-paced environment.
Knowledge of wines and alcoholic beverages.
Ability to maintain bar operations.
Indiana ABC Permit (Liquor License) required.
Must be at least 21 years of age.
Proficiency in Microsoft Office applications.
Strong problem-solving and decision-making capabilities.

Responsibilities

Supervise front-of-the-house restaurant and beverage operations and employees in specified food outlets during an assigned shift, and assist with supervision of other food and beverage outlets as needed.
Build and retain customer relationships and create a welcoming atmosphere that encourages guests to choose Belterra Casino Resort.
Open and close the shift or work area, prepare outlets for operation, and ensure cleanliness and security of company assets.
Schedule employees and maintain time and attendance records and appraisals to support staffing levels and service standards.
Assist in monitoring the department budget and use of labor and other resources.
Monitor guest service and satisfaction, interview guests, observe food ratings, and recommend service improvements.
Resolve guest concerns and complaints.
Inspect outlets and front-of-house areas for safety, equipment condition, supply levels, procedural compliance, asset security, and guest and employee safety.
Supervise floor service during peak hours, including staffing effectiveness, rotation, drink service, staff supervision, and product quality.
Work with food and beverage leaders to analyze food costs and forecast business trends, and recommend pricing and staffing levels through budgets, labor schedules, and accountability systems.
Take reservations over the phone and maintain bar operations.