Food And Beverage Assistant Manager

Belterra Casino Resort•Florence, IN

About The Position

The Food and Beverage Assistant Manager supervises front-of-the-house restaurant and beverage operations and employees in assigned food outlets during a shift, and assists with supervision of other food and beverage outlets as needed. The role helps create a guest experience that encourages customers to choose Belterra Casino Resort and actively builds and retains customer relationships. The manager opens and closes the assigned shift or work area, prepares the outlet for operation, and ensures cleanliness and security of company assets. Administrative duties include scheduling, maintaining time and attendance records, and conducting appraisals. The role monitors staffing, department budgets, labor and other resources, guest satisfaction, food ratings, outlet safety and equipment, supplies, compliance with procedures, and the quality and effectiveness of floor service. The manager resolves guest concerns and collaborates with food and beverage leadership to review food costs and business trends and recommend pricing, staffing, budget, and labor-schedule changes.

Requirements

At least 2 years of supervisory experience in food and beverage operations.
At least 4 years of dining experience, as described in the experience pathway for the role.
Demonstrated knowledge of food and beverage service standards, products, and presentations.
Strong financial management and budgeting skills.
Excellent leadership and team management abilities.
Superior customer service and communication skills, including the ability to communicate effectively with customers and employees at all levels.
Ability to review and comprehend necessary documentation.
Ability to take reservations by phone.
Proficiency in Microsoft Office applications.
Strong problem-solving and decision-making capabilities.
Flexibility to work varying shifts and schedules, including nights, weekends, and holidays.
Physical ability to stand and walk for extended periods.
Ability to obtain and maintain required food safety certifications.
Experience in inventory management and cost control.
Demonstrated ability to multitask in a fast-paced environment.
Knowledge of wines and alcoholic beverages, and ability to maintain bar operations.
Indiana ABC Permit (Liquor License) required.
Must be at least 21 years of age.
High school degree, or a bachelor's degree in Restaurant Management or a related field, as described in the qualification pathways.

Responsibilities

Supervise front-of-the-house restaurant and beverage operations and employees in assigned outlets during a shift, and assist in supervising other food and beverage outlets as needed.
Create a welcoming guest atmosphere and actively build and retain customer relationships.
Open and close shifts or work areas at scheduled times; ensure outlets are prepared for operation, clean, and secure.
Maintain schedules, time and attendance records, and employee appraisals to support appropriate staffing and service standards.
Assist in monitoring department budgets and the use of labor and other resources.
Monitor guest service and satisfaction through guest interviews and observation of food ratings, and recommend improvements.
Resolve guest concerns and complaints to maintain positive customer relations.
Inspect food and beverage outlets daily for workplace safety, properly operating equipment, and sufficient supplies.
Inspect front-of-the-house areas for procedural compliance, company asset security, and guest and employee safety.
Supervise floor service during peak hours, including staffing effectiveness, rotation, drink service, staff supervision, and product quality.
Work with food and beverage leaders to analyze food costs and forecast business trends, and recommend pricing, staffing, budget, labor-schedule, and accountability-system changes.