Follow Up Pet Nutritionist/ Customer Service REMOTE

Farmina • Greensboro, NC

7d • Remote

About The Position

As a Follow Up Pet Nutritionist/Customer Service at Farmina North America, you will be responsible for driving sales through supporting pet parents to manage the health and well-being of their pet. The ideal candidate is proactive, eager to learn, and passionate about pets and nutrition. You're equally organized, efficient, and a self-starter that is looking to grow with Farmina in North America.

Requirements

• 2-3 years' experience in customer service
• Excellent verbal and written communication skills
• Administrative and analytical skills
• Proficient in Microsoft Word and Excel
• Ability to work under pressure while handling high volume workload
• Able to work independently

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Support a minimum of 40 pet parents daily by providing solutions while ensuring the pet parent is satisfied.
• Learn to identify customer needs to recommend the appropriate product and service offerings.
• Respond to customer queries via phone, email, SMS, etc.
• Provide clients nutritional and product support including but not limited to sending custom feeding plans (nutritional plan), creating condition sheets, and invite users to download the Farmina Genius App.
• Assist Senior Customer Care representative with other follow-up related projects.

Benefits

• Comprehensive Benefits Package including Medical, Dental, Vision Benefits and much more.
• 90% Company Paid Employee Only Medical Plan Option
• 401K with Employer Matching Program
• Paid Holidays and Paid Time Off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level