Follow Up Clerk

Insight Billing Corporation•Shreveport, LA

9h•Onsite

About The Position

Insight Billing Corporation is seeking a Follow Up Clerk to support healthcare organizations with billing and reimbursement processes. Reporting to the Follow Up Supervisor, this role helps ensure patient accounts are processed accurately, claims are submitted and followed up on, and outstanding payments are resolved efficiently. It bridges billing and collections and requires attention to detail, communication skills, and familiarity with healthcare billing systems. The Follow Up Clerk reviews denied claims, identifies denial reasons, and coordinates corrections or resubmissions. The role also follows up with insurance companies and patients on unpaid or pending claims, submits and tracks electronic and paper claims, maintains and reconciles accounts receivable records, responds to billing inquiries, supports appeals, and prepares periodic billing reports. The position requires compliance with HIPAA, insurance guidelines, and internal policies, as well as accurate and secure documentation. This is a full-time, on-site position at an assigned Insight Billing Corporation office, Monday through Friday during regular business hours. The role involves collaboration with team members and access to billing and patient information, and requires dependable attendance. The employee must manage priorities, meet deadlines and production expectations, maintain accuracy, and contribute to a professional and respectful team environment. Other related billing, follow-up, research, or administrative duties may be assigned.

Requirements

High school diploma or equivalent required.
Strong data entry, organization, and time-management abilities.
Strong research, problem-solving, follow-up, and time-management skills.
Strong attention to detail and ability to maintain accuracy while managing multiple priorities.
Professional written and verbal communication skills when interacting with patients, insurance companies, and internal team members.
Ability to identify trends, discrepancies, missing information, and unresolved issues and escalate them appropriately.
Ability to maintain confidentiality and handle protected health information appropriately.
Ability to work independently while contributing to team goals and meeting established deadlines.

Nice To Haves

Previous experience in medical billing, accounts receivable, claims follow-up, denial management, appeals, or a related healthcare administrative role.
Working knowledge of medical billing processes, insurance denials, appeals, payer follow-up, and accounts-receivable practices.
Ability to navigate payer portals, billing systems, and other electronic resources accurately and efficiently.

Responsibilities

Review denied claims, identify reasons for denial, and coordinate corrections or claim resubmissions with the billing team.
Contact insurance companies and patients to follow up on unpaid or pending claims within standard billing cycle timeframes.
Prepare, review, submit, and track electronic and paper claims using billing software.
Maintain and update patient accounts, track balances, and reconcile accounts to ensure accurate billing records.
Respond to patient billing inquiries, resolve billing disputes, and explain charges or denials.
Research denied claims and follow up on appeal status to secure reimbursement.
Ensure billing activities comply with HIPAA, insurance guidelines, and internal policies, and maintain accurate, secure records.
Prepare periodic reports on billing activities and coordinate with billing managers regarding outstanding accounts.
Manage workload and priorities, meet established deadlines, and maintain accuracy in a production-oriented billing environment.
Contribute to a professional, respectful, and productive work environment.
Perform other assigned billing, follow-up, research, or administrative duties.
Complete assigned follow-up work accurately, thoroughly, and within established timeframes.
Maintain organized documentation and clear account notes to support follow-up and resolution.
Escalate unresolved account issues, payer concerns, or recurring denial trends in a timely manner.
Meet established productivity, quality, attendance, and responsiveness expectations.