FOH Shift Supervisor Sullivans Steakhouse HIGH PAYING!

DRG Employer•Raleigh, NC

About The Position

The FOH Shift Supervisor is a working team lead for the front-of-house team and does not have salaried management responsibilities. As an experienced FOH team member and an extension of management, the supervisor upholds company policies, protocols, and procedures and demonstrates integrity and leadership. The role promotes DRG’s Core Pillars and helps provide guests with an exceptional dining experience while maintaining professional and business standards. The supervisor supports guest satisfaction and recovery, team training and development, restaurant goals, and shift operations. Responsibilities include completing shift checklists and paperwork, maintaining knowledge of company policies and procedures and food and beverage quality and safety, and reporting misconduct or policy violations to the General Manager, DO, and Human Resources. DRG Employer LLC states that it is an Equal Opportunity Employer and will consider qualified individuals for employment and promotion without regard to protected characteristics or other bases prohibited by state or federal law. The company reserves the right to revise or change the job description as needed; it is not all-inclusive and does not constitute a written or implied employment contract.

Requirements

At least 1 year of casual dining, upscale casual dining, or fine dining experience.
Strong communication skills, enthusiasm, and a passion for hospitality.
Strong attention to detail.
Ability to communicate effectively, assist team members, and identify training and development opportunities.
Professional conduct.
Responsible Liquor Service Certificate.
Physical ability to regularly stand, walk, use hands and fingers to handle or feel, reach, climb or balance, and talk or hear; occasionally stoop, kneel, crouch or crawl, and taste or smell; occasionally lift or move up to 50 pounds and frequently lift or move up to 10 pounds.
Vision abilities including close, distance, color, peripheral vision, and depth perception.

Nice To Haves

At least six months of related experience preferred.
High school diploma or GED preferred.

Responsibilities

Conduct table visits throughout the shift to check guest satisfaction.
Assist with guest recovery and help resolve issues before guests leave the restaurant.
Assist management with guest experience and loyalty development.
Maintain positive energy and a professional image with guests and staff during the shift.
Assist management with training and developing team members.
Encourage the team to deliver hospitality in accordance with DRG’s Core Pillars of Sustained Success.
Assist management in achieving targeted budgets, goals, and objectives.
Demonstrate ownership of DRG’s vision, values, and leadership.
Maintain knowledge of company policies and procedures, recipes, and food and beverage quality and safety.
Report misconduct or violations of company policy to the GM, DO, and Human Resources.
Complete shift checklists, daily paperwork, and restaurant routines.
Support restaurant profitability by operating within food-cost and labor-productivity guidelines.