FOH Manager

Pinstripes • Northbrook, IL

8d • Onsite

About The Position

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design; no two Pinstripes are the same. We generally host hundreds of guests each week in our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week, from corporate small happy hours, to social gatherings, to seated coursed dinners. Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and see daily, weekly, and quarterly financials, so it is clear how to move the venue forward financially. From professional development classes to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

Requirements

• Knows the specs and standards in the Training Manual.
• Ability to run and execute shifts.
• Ability to open & close the venue with the correct aesthetics.
• Shows ownership of assigned area.
• Attention to detail.
• Ensures good shift flow.
• Actively controls labor to hit budgets.
• Hold Inspirational and knowledgeable Pre-shifts.
• Engaging with the staff.
• Communicates the information to the staff.
• Coach service in all workgroups: See It, Say It.
• Ability to hold disciplinary or hard conversations with staff and hold people accountable.
• Communicates staff issues well with other Managers.
• Professionalism.
• Communication.
• Strategy.
• Is approachable and is the ‘Go To’ Manager on the floor.
• Table touches with guests.
• Actively seeks to engage and connect with the guest.
• Ability to handle guest situations and to solve the guest completely.
• Actively seeks community involvement.
• Must be 21 years old and over.

Nice To Haves

• Professional development classes.
• Mentoring and guidance from colleagues.

Responsibilities

• Manage different zones of the venue.
• Run private events.
• See daily, weekly, and quarterly financials.
• Uphold company standards for food, beverage, service, and aesthetics.
• Run and execute shifts.
• Open & close the venue with the correct aesthetics.
• Maintain company standards for aesthetics throughout the shift.
• Ensure good shift flow.
• Actively control labor to hit budgets.
• Hold inspirational and knowledgeable Pre-shifts.
• Engage with the staff.
• Communicate information to the staff.
• Coach service in all workgroups: See It, Say It.
• Hold disciplinary or hard conversations with staff and hold people accountable.
• Communicate staff issues well with other Managers.
• Be approachable and be the ‘Go To’ Manager on the floor.
• Perform table touches with guests.
• Actively seek to engage and connect with the guest.
• Handle guest situations and solve the guest completely.
• Actively seek community involvement.

Benefits

• Medical, dental and vision insurance
• Health Savings Account option – including company HSA contribution
• Flexible Spending Accounts
• 401K
• Employee Assistance Program
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Flexible Vacation
• Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Growth opportunities, with several new restaurant openings
• Discounts on Food, Beverage and Activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed