FOH Manager

Trolley Hospitality Companies•Norfolk, VA

2d•Onsite

About The Position

The Front of the House Manager is responsible for all event staff, including hiring, training, and development functions, to ensure superior service experiences at catering events. Groovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes. Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued.

Requirements

3+ years of catering or event planning/scheduling experience
Computer proficient, including proficiency in Office 365

Nice To Haves

Experience using Nowsta Staffing Program a plus

Responsibilities

Perform hiring and onboarding functions for all front of the house event staff including Captains, Co-Captains, Bartenders, and Servers
Run Captain and Event Staff meetings
Prepare training documents and oversee event staff training program
Manage uniform policy for company; create and coordinate grooming kits for staff/events
Coordinate with sales team to effectively staff events, utilizing TPP and Nowsta; review work schedules for the event team
Review event details with Event Captain before the event
Check time sheets for staff hours
Review captain packets following events
Follow up with sales and venues on any event specific issues
Document event issues for upcoming training opportunities
Ensure we are in compliance with ABC regulations
Bartenders and serving staff are of legal age to serve
Bartenders are trained on expectations to ID underage persons
Manage returns of unused alcohol
Create and maintain venue booklet
Rules and expectations for each venue
Include copy of venue expectations in captain packets
Follow up and meet with venues to see how our staff is meeting expectations
Hold performance reviews on a quarterly basis with direct reports

Benefits

$45k/yearly
Paid holidays
Sick Time
Vacation
Floating Holidays
Medical, Dental, and Vision insurance plans available
401(K) retirement plan and company match after 1 year of employment
Company paid Life Insurance and Short-Term Disability
Employee Assistance Program (EAP)
Free Employee Shift Meal
Discounted Gym membership plan
Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse