FOH Manager

Pinstripes•Edina, MN

14h•Onsite

About The Position

Pinstripes is known for attracting exceptional people who are passionate about service. Their venues are dynamic in layout and design, with no two Pinstripes being the same. They generally host hundreds of guests each week in their Bistro, Bowling, Bocce, or Bar areas, and also host and execute numerous events a week, from corporate happy hours to social gatherings and seated coursed dinners. Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and see daily, weekly, and quarterly financials to understand how to move the venue forward financially. The company focuses on creating well-rounded restaurateurs who are also savvy businesspeople through professional development classes, mentoring, and guidance.

Requirements

Knows the specs and standards in the Training Manual
Ability to run and execute shifts
Ability to open & close the venue with the correct aesthetics
Attention to detail
Professionalism
Communication
Is approachable and is the ‘Go To’ Manager on the floor
Must be 21 years old and over

Responsibilities

Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics
Run and execute shifts
Open & close the venue with the correct aesthetics
Maintain company standards for aesthetics throughout the shift
Show ownership of assigned area
Ensure good shift flow
Actively control labor to hit budgets
Hold Inspirational and knowledgeable Pre-shifts
Engage with the staff
Communicate information to the staff
Coach service in all workgroups: See It, Say It
Hold disciplinary or hard conversations with staff and hold people accountable
Communicate staff issues well with other Managers
Perform table touches with guests
Actively seek to engage and connect with the guest
Handle guest situations and solve the guest completely
Actively seek community involvement

Benefits

Benefit Package
Medical, dental and vision insurance
Health Savings Account option – including company HSA contribution
Flexible Spending Accounts
401K
Employee Assistance Program
Company provided Short Term Disability Insurance
Company provided Long Term Disability Insurance
Flexible Vacation
Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
Growth opportunities, with several new restaurant openings
Discounts on Food, Beverage and Activities