FNS Lead

HCA Healthcare • Fort Worth, TX

2d • Onsite

About The Position

The FNS Lead supports the Food and Nutrition Services department by helping ensure timely, efficient meal service and a positive experience for patients, visitors, and colleagues. The role may involve duties in areas such as cafeteria service, catering, cold production, trayline support, late-tray delivery, storeroom, and floor-stock operations. Team members follow food safety, food handling, and sanitation procedures and represent FANS in accordance with its values and Code of Conduct.

The FNS Lead helps coordinate daily operations, resolve customer concerns, explain procedures to new patients, support trayline service, and communicate with healthcare team members. The role also involves assisting with schedules and employee evaluations, training staff, monitoring sanitation and safety, completing reports, and responding to food shortages or equipment issues. Work is approximately 100% indoors and includes daily walking and standing, as well as carrying and pushing up to 50 pounds.

Requirements

• High school diploma or equivalent required.
• Obtain Food Handler’s Certification within 30 days of employment.
• Complete all hospital-assigned HealthStream activities as indicated.
• Maintain confidentiality of employee and patient information and comply with HIPAA standards.
• Math, reasoning, and organizational skills.
• Strong verbal and written communication skills, including the ability to write routine reports and correspondence.
• Intermediate computer skills and knowledge of Outlook, Excel, and Word.
• Ability to work in a fast-paced environment with excellent attention to detail.
• Ability to read and interpret safety rules, equipment operating and maintenance instructions, and procedure manuals.
• Ability to safely operate all kitchen equipment.
• Strong interpersonal skills and ability to work with a culturally diverse workforce.
• Critical thinking skills.
• Flexibility and ability to adjust to operational demands.
• Ability to walk and stand daily and carry and push up to 50 pounds.

Nice To Haves

• Associate’s degree, preferably in Nutrition, Hotel/Restaurant/Hospitality, or Culinary.
• Certified Dietary Manager or Nutrition/Dietetic Technician certification.
• Three years of food service management experience, preferably in a high-volume restaurant, hospital, hotel, or room service environment.
• One year of college or technical training.
• Bilingual ability.

Responsibilities

• Represent FANS in an exemplary manner by adhering to the ALWAYS Values and Code of Conduct.
• Help ensure timely and efficient meal service to patient service areas.
• Explain FANS procedures to new patients as needed.
• Resolve customer and guest concerns in a timely manner.
• Use computer and manual systems to complete required daily, weekly, and monthly reports, including shift reports, inventory logs, and attendance logs.
• Assist with preparing work schedules and with employee performance evaluations and competencies.
• Aid the host or hostess during trayline service depending on staffing.
• Direct, monitor, and participate in department and employee sanitation and safety in accordance with company standards and regulatory requirements.
• Train new employees and ensure current staff receive consistent training on policies, procedures, and equipment.
• Communicate with healthcare team members, including nurses and dietitians.
• Notify management of food shortages and equipment breakdowns, take appropriate corrective action, and adjust procedures as needed.
• Perform other duties as assigned.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Paid time off and paid family leave.
• Long- and short-term disability coverage and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan.
• Flexible spending accounts.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits.
• Adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED