Flying V Sales & Operations Manager

Loews Hotels • Tucson, AZ

7d

About The Position

Loews Ventana Canyon Resort is seeking a dynamic, results-driven Sales & Operations Manager dedicated to the Flying V Restaurant. The role combines strategic sales leadership to grow private dining and catering revenue with operational oversight and a focus on exceptional guest experiences. The manager will develop event business, manage client relationships and contracts, coordinate event execution with culinary, beverage, and other teams, oversee restaurant operations as needed, and lead the team in upholding service standards. Availability to work nights, weekends, and holidays is required. Although the role has no direct reports, it involves extensive collaboration with internal teams and external clients.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in catering, event sales, or fine-dining hospitality.
• Proficiency in Microsoft Office and CRM systems.
• Availability to work evenings, weekends, and holidays.
• Ability to communicate clearly and compellingly, including through client presentations.
• Experience with negotiation and contract management.
• Ability to sit for extended periods.
• Ability to stand and walk for site visits or event support.
• Ability to lift up to 25 pounds.

Nice To Haves

• Hotel or luxury restaurant experience.
• Knowledge of wine, spirits, and food pairings.
• Experience with budgeting, forecasting, and P&L management.
• Associate’s or bachelor’s degree in Hospitality, Business, or a related field.

Responsibilities

• Drive revenue through strategic sales initiatives, including private dining, events, and promotional campaigns.
• Prospect and solicit new event-services business, targeting group clients and corporate accounts.
• Promptly respond to incoming leads and conduct site visits to help convert Flying V business and showcase the venue.
• Maintain relationships with Sales and Marketing teams to attract VIPs, media, and promotional opportunities.
• Negotiate event contracts, including Food & Beverage minimums and customized client requests.
• Serve as the primary point of contact for event clients from inquiry through execution.
• Collaborate with Culinary and Beverage teams to create and optimize catering menus that suit client preferences and financial goals.
• Lead on-site event operations, resolve issues, and ensure smooth execution.
• Manage VIP reservations and provide personalized service and attention to detail.
• Maintain accurate records of client communications and event details.
• Attend appropriate departmental meetings, including staff, department, resume review, and BEO meetings.
• Analyze sales performance, identify growth opportunities, and implement solutions to achieve targets.
• Oversee day-to-day operations and coordinate front-of-house and back-of-house teams as needed.
• Lead, coach, and develop the team to uphold exceptional service standards.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits.
• 401(k) and company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Team Member hotel rates, discounts, and other perks.
• Complimentary meals in the Team Member Café while working.
• Golf discount at The Lodge at Ventana Canyon.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED