Flying V Sales & Operations Manager

Loews Hotels & Co • Tucson, AZ

5d

About The Position

Loews Ventana Canyon Resort is seeking a dynamic, results-driven Sales & Operations Manager dedicated to the Flying V Restaurant. This role combines strategic sales leadership to drive private dining and catering revenue with responsibility for delivering exceptional guest experiences and coordinating restaurant operations.

The manager will develop business through prospecting, responding to event inquiries, conducting site visits, negotiating contracts, and serving as the primary contact for event clients from inquiry through execution. The position also involves collaborating with Culinary and Beverage teams on catering menus, leading on-site event operations, managing VIP reservations, analyzing sales performance, and coordinating front-of-house and back-of-house teams as needed. The role has no direct reports but involves extensive collaboration with internal teams and external clients.

Evening, weekend, and holiday availability is required. The position often involves extended periods of sitting, standing, and walking, as well as lifting up to 25 pounds.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in catering, event sales, or fine dining hospitality.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work evenings, weekends, and holidays.
• Ability to sit for extended periods, stand and walk for site visits or event support, and lift up to 25 pounds.

Nice To Haves

• Hotel or luxury restaurant experience.
• Knowledge of wine, spirits, and food pairings.
• Experience with budgeting, forecasting, and P&L management.
• Associate’s or bachelor’s degree in Hospitality, Business, or a related field.

Responsibilities

• Drive revenue through strategic sales initiatives, including private dining, events, and promotional campaigns.
• Prospect and solicit new business for event services, targeting group clients and corporate accounts.
• Respond promptly to incoming leads and event inquiries, and conduct site visits to help convert business and showcase the venue.
• Maintain relationships with Sales and Marketing teams to attract VIPs, media, and promotional opportunities.
• Negotiate event contracts, including food and beverage minimums and customized client requests.
• Serve as the primary point of contact for event clients from inquiry through execution.
• Collaborate with Culinary and Beverage teams to create and optimize catering menus that meet client preferences and financial goals.
• Lead events on site, resolve issues, and ensure smooth operations.
• Manage VIP reservations and provide personalized service and attention to detail.
• Maintain accurate records of client communications and event details.
• Attend appropriate departmental meetings, including staff, department, resume review, and BEO meetings.
• Analyze sales performance, identify growth opportunities, and implement solutions to achieve targets.
• Oversee day-to-day operations and coordinate front-of-house and back-of-house teams as needed.
• Lead, coach, and develop the team to uphold exceptional service standards.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits.
• 401(k) with company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Team member hotel rates, discounts, and other perks.
• Complimentary meals in the Team Member Café while working.
• Golf discount at The Lodge at Ventana Canyon.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED