Flow Control Technician

City of Aurora

2d•Onsite

About The Position

The City of Aurora is seeking a dedicated and collaborative Flow Control Technician to join their Water department. This role involves performing dispatch duties and assisting in the operation and monitoring of Aurora’s Water system. The technician will answer calls from citizens, dispatch on-call personnel, and perform operational duties such as system monitoring, operation, and coordination of on-call response. System monitoring includes water treatment, transmission and distribution, source water, and reuse treatment and pumping. This is a Variable Hour Benefit Eligible position, allowing for up to 40 hours per week, with eligibility for Medical, Dental, and Vision benefits, paid time off accrual, and 11 paid holidays. The application deadline is October 12th, 2026, and screenings will be conducted on a first-come, first-served basis, potentially leading to early closure of the position.

Requirements

High School Diploma or GED
Colorado Class 1 Water Distribution System Operator Certificate within the 6-month Introductory Period.
Colorado Class 1 Wastewater Collection System Operator Certificate within the 6-month Introductory Period.
Certificate Colorado Driver's License with a good driving record.
Ability to obtain a Class 2 Water Distribution System Operator Certificate and a Class D Wastewater Treatment Operator certification within 2½ years (30 months) of the hire date as a Flow Control Technician I with Aurora Water.
Basic knowledge of the operations of water utility systems.
Basic knowledge of SCADA control.
Basic knowledge of consumption forecasting principles.
Basic knowledge of water and wastewater treatment plant concepts.
Basic water theory and principles (hydraulics, gradients, etc.), distribution system principles, operations, control processes and maintenance requirements.
Basic Knowledge of personal computers including spreadsheet, word processing and other job-related software applications.
Basic knowledge of a dispatch center operation.
Skill in the use of personal computers including word processing and spreadsheet software applications.
Strong customer service skills.
Skill in checking information for accuracy and completeness and correcting errors.
Establish and maintain effective working relationships with employees and citizen.
Communicate effectively both orally and in writing.
Operate two-way radios and a multi-line phone system.
Handle multiple complex situations, solve system problems, & coordinate resources.
Prepare and create logs & reports.
Communicate effectively both orally and in writing.
Ability to read blueprints and maps.
Ability to understand and interpret complex data concerning the flow of water into and throughout the water system.
Work shifts and nights; and work overtime, standby, and/or callback duty.

Nice To Haves

Preferred 6 months experience in any/all of the following; operation and maintenance of water distribution or wastewater collection systems, vocational training in an accredited water training program, and/or experience in a Dispatch / Call Center environment.
Basic water theory and principles (hydraulics, gradients, etc.), distribution system principles, operations, control processes and maintenance requirements.
Skill in the use of personal computers including word processing and spreadsheet software applications.
Ability to handle multiple complex situations.
Experience related to the operation and maintenance of a water distribution system.

Responsibilities

Receives and processes emergency, non-emergency, and administrative phone calls from citizens, and Aurora Water divisions, prioritizing calls for service.
Performs after-hours emergency dispatch for Aurora Water and maintains field personnel status.
Monitors SCADA, a multi-line phone system, and a variety of radio channels simultaneously.
With close supervision, monitors SCADA, maintenance management programs, and other computer programs/software to monitor security, operations, and maintenance of Aurora Water systems which includes raw water supply, water treatment, water transmission and distribution, wastewater treatment and collection, wastewater reuse, and storm drain.
Coordinates with field personnel in emergency situations.
Transfers calls to various sections in the City of Aurora during normal working hours.
Assist in preparation of required reports and daily logs.
Maintains knowledge of departmental policies and procedures.
Performs other related duties as assigned.