Floral Sales Coordinator

Sunshine Bouquet•Byron Center, MI

6d•$50,000 - $55,000•Onsite

About The Position

The Floral Sales Coordinator provides office and warehouse location support by following established processes and procedures to maximize the efficiency of the Floral office. The role supports floral order processing and customer service, order and inventory tracking, administrative recordkeeping, product supply issue resolution, and Distribution Center inventory control. It works in a fast-paced warehouse environment and requires flexibility to work assigned shifts and additional hours as business needs require.

Requirements

High school diploma or GED.
Strong verbal and written communication skills and the ability to interact professionally and courteously with customers.
Customer service, organizational, prioritization, and time management skills, with strong attention to detail.
Basic reading, writing, and mathematical skills, including the ability to count inventory, research discrepancies, and resolve issues.
Basic computer skills, including proficiency in Microsoft Word and Excel, and the ability to learn applications such as WMS and POP systems.
Ability to work independently and as part of a team in a fast-paced warehouse environment.
Commitment to safe working practices and compliance with Company safety policies and procedures.
Flexibility to work days, nights, weekends, holidays, and overtime as needed, and to work scheduled shifts of 8–10 hours under warehouse working conditions.

Nice To Haves

One year of prior distribution, warehouse, or related experience.

Responsibilities

Collect and process floral orders submitted by fax, email, or telephone.
Provide courteous customer service in person and by telephone, answer incoming calls, and direct inquiries to the appropriate department.
Track, monitor, and update customer orders and orders submitted by Floral office personnel.
Prepare, verify, and maintain documents and records, researching and compiling information as needed.
Consult catalogs and reference materials to obtain product pricing and specifications.
Perform general administrative duties, including filing, data entry, copying, and recordkeeping.
Assist in resolving product supply issues with warehouses and retail locations.
Coordinate returns of incorrect deliveries or products and provide vendors with information needed for credits or exchanges.
Gather field feedback on customer relationships, industry trends, and product quality to identify improvement opportunities and potential new products.
Support Distribution Center inventory control through audits, cycle counts, physical inventories, outgoing product verification, and system updates.
Review and adjust inventory records to maintain accuracy and compliance with established procedures.
Promptly communicate inventory discrepancies, receiving issues, stock shortages, and product damage to supervisors.
Assist with product rotation and perform other duties as assigned.