Floral Manager | Availability Required 4 am to 7 pm

Good Food Holdings Companies • Hillsboro, OR

22h • $22 - $31 • Onsite

About The Position

Leads the floral department and its staff, overseeing financial stewardship, customer service, merchandising, work safety, communication, and performance management. The role involves providing exceptional customer service and fostering a positive, collaborative team environment. The Floral Manager ensures the department offers an outstanding shopping experience with high levels of service and product knowledge. This is a management/leadership position responsible for guiding the team in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment, aligning with the company's mission, vision, values, and policies.

Requirements

• 2+ years floral design experience with demonstrated knowledge of flowers and plants required.
• Previous ordering and inventory management experience required.
• Proficiency with Microsoft Word, Outlook, and Excel with ability to learn new computer programs.
• Basic math and computation skills required.
• Skills to read, understand and follow through on verbal and written instructions.
• Previous supervisory or management experience required.
• Skills to manage financial results, including labor, sales and profit margin.
• Must complete and maintain any required food and work safety trainings/certifications.
• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff.

Nice To Haves

• Previous customer service, retail or grocery experience preferred.
• Exceptional creativity with strong eye for design.

Responsibilities

• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing, service levels, and adherence to merchandising standards and category schematics.
• Develops and executes merchandising plans to promote seasonal/ad item/holiday products, drive sales, and create an optimal customer shopping experience.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments, and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer.
• Demonstrates a solid understanding of labor, sales, and margin goals and the factors influencing them, meeting these goals and developing corrective plans when necessary.
• Ensures the department adheres to company invoice, credit, transfers, and inventory procedures.
• Orders floral products according to seasonal needs and maintains inventory levels to achieve sales and margin goals.
• Trains department staff and others working in the department, adapting approaches to different learning styles.
• Maintains professional vendor relationships.
• Ensures customer special orders are accurately placed and delivered.
• Utilizes design knowledge and creativity to make custom arrangements and assist customers in product selection, conferring with customers regarding specifications and preferences.
• Demonstrates excellent knowledge of floral products and plants, stays current with industry trends, and educates customers on care and handling.
• Processes, waters, cuts, conditions, and cleans flowers and foliage for display and storage.
• Maintains the organization, rotation, and cleanliness of customer-facing and back stock areas.
• Receives and unloads merchandise, checking quality, count, and condition.
• Plans, leads, and analyzes inventories.
• Participates actively in the maintenance and enrichment of a workplace safety culture.
• Understands and enforces New Seasons Market work safety policies and guidelines set forth by OSHA and other regulatory agencies, taking appropriate action on safety concerns.
• Identifies and addresses factors contributing to the functionality of store/department equipment, following through with service/maintenance needs.
• Ensures staff members are properly trained on equipment and safety processes.
• Promotes the highest level of department cleanliness, ensuring general housekeeping and janitorial tasks are scheduled and conducted regularly, and sanitation standards are practiced.
• Demonstrates proficiency with emergency procedures, safety equipment, and MSDS.
• Manages and provides oversight to all areas of the department, directly managing all department staff, including performance management, review writing, scheduling, and providing ongoing training, coaching, development, and feedback.
• Assesses, prioritizes, and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts and works with store-level resources to increase knowledge.
• Establishes and maintains effective verbal and written communication systems.
• Performs other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits (for full-time, regular-status staff working 24+ hours/week after 60 days)
• 401(k) program (for staff 21+ years of age after 60 days)
• Paid Time Off (PTO)
• Paid holidays (depending on schedule and tenure)
• Supplemental leave pay (such as parental or bereavement)
• Store incentive program based on financial & operational goals
• Paid time for volunteering at a 501(c)3 non-profit
• Discounts on some forms of public transportation
• Adoption assistance
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed