About The Position

Responsible for establishing structured accountability through the standardization of processes, ensuring consistent and comprehensive training for all operations associates. Accountable for ensuring compliance with audits, safety standards and company policies while contributing to the development of processes and procedures. This role reports directly to the Director of Operations.

Requirements

  • 4 years of warehouse experience
  • 2 years operational or administrative experience
  • 1 year experience in a training role
  • 1 year working with Standard Operating Procedures
  • Ability to drive a proactive safety culture; exhibits model safety behaviors
  • Strong written, verbal, and interpersonal skills
  • Strong time management skills and ability to adapt to changing situations
  • Attention to detail
  • Ability to understand and follow verbal and/or written instructions

Nice To Haves

  • 1 years required, 2 years preferred delivering training material and communications, formally or informally
  • 1 year required, 2 years preferred PowerPoint, Outlook, Word, Excel

Responsibilities

  • Coordinates on-the-job operational training for new and existing employees
  • Administers and monitors operations-specific training events; will conduct trainings one on one or with multiple employees at one time
  • Utilizes, understands and is proficient with company Standard Operating Procedures (SOPs); ensures all employees are certified and recertified; ensures procedures are observed, implemented, and enforced
  • Assists with identifying potential bottlenecks in processes and works with management team to resolve issues in a timely manner
  • Reviews key metrics and objectives to ensure employees are completing assigned operational tasks
  • Provides recommendations on performance management actions to leadership
  • Establishes and monitors performance standards (e.g., Quality and Accuracy) for warehouse functions, including pick, pack, and ship; provides key data to leadership on employees regarding these areas
  • Collaborates with employees and management when performing training activities
  • Assists with audit compliance, as well as Gemba (lean management process observation) walks
  • Responsible for conducting safety inspections and maintaining documentation in accordance with Occupational Safety and Health Administration (OSHA) and Wesco requirements
  • Works with Wesco’s Quality department in developing and documenting warehouse processes
  • Performs other duties as assigned

Benefits

  • Ethics, honesty, diversity and growth culture
  • Rewards initiative and original ideas
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