Floral Clerk

Hy-Vee, Inc.•Blue Springs, MO

10d

About The Position

The Floral Clerk assists customers with floral orders, creates beginning-level floral designs, stocks and maintains the floral department, and provides attentive customer service. The role includes preparing floral products and arrangements, handling phone and computer orders, maintaining product freshness, processing payments, and supporting department upkeep. Training is provided.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for helping customers.
Ability to solve practical problems and follow instructions carefully in a fast-paced environment.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication with customers and co-workers and a positive, cooperative approach to teamwork.
Ability to maintain confidentiality of customer order details.
Less than a high school diploma or equivalent experience is accepted.
Frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending.

Nice To Haves

Six months of similar or related work experience preferred.

Responsibilities

Greet customers and assist them with placing floral orders in person or over the phone, completing required order paperwork.
Prepare, finish, and replenish floral products, including small arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, and bows.
Send and retrieve FTD, Teleflora, and computer orders, while keeping order details confidential.
Review floral products for freshness and anticipate daily department needs.
Water plants and maintain the appearance and cleanliness of the department, including coolers, counters, floors, and sinks.
Prepare the daily delivery list and deliver orders as needed.
Unload trucks, check in products, place items in appropriate storage, put products away, and process invoices as needed.
Operate the department register, receive payment, and make change as applicable.
Remove trash promptly and assist with general department upkeep.
Answer the phone promptly and provide helpful customer service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.