Stem Studio Floral Assistant $16-$18/hr + Benefits

Moana Nursery • Reno, NV

1d • Onsite

About The Position

Stem Studio is Moana Nursery’s interactive, farm-to-vase floral experience. Customers can shop individual stems, select ready-made wraps and arrangements, or receive expert help creating something of their own. Many of our flowers are grown by our team in Minden, Nevada, providing customers with exceptionally fresh, locally grown flowers at approachable prices. This position combines flower care, floral production, customer service and sales. The Stem Studio Floral Assistant serves as a friendly flower guide—helping customers select stems, understand basic design principles, care for their flowers and create something they are excited to take home. This person does not need to be an expert floral designer. They must have basic floral-design knowledge or experience, understand the importance of proper flower care and want to continue developing their skills. A warm personality, sales confidence and the ability to connect with customers are especially important. The Stem Studio Floral Assistant reports to the Floral Operations Administrator and coordinates Stem Studio flower, vase and wrapping-material needs with that person.

Requirements

• Basic floral-design knowledge, training or relevant hands-on experience.
• Basic understanding of fresh-flower care, processing and conditioning.
• Genuine interest in flowers and a willingness to continue learning.
• Strong customer-service and communication skills.
• Comfort approaching customers and starting conversations.
• Ability to explain products, services and prices confidently.
• Willingness to actively sell flowers and turn customer interest into purchases.
• Understanding that professional floral assistance has value and must be charged appropriately.
• Ability to explain and apply Finishing Touches service charges.
• Ability to follow recipes, production goals and established product standards.
• Strong attention to cleanliness, flower quality, organization and presentation.
• Ability to work independently while following priorities established by the Floral Operations Administrator.
• Ability to balance customer service, production, flower care and cleaning responsibilities.
• Dependable, punctual and prepared to work at the beginning of every shift.
• Availability to work a flexible retail schedule, including weekends and peak floral holidays.

Nice To Haves

• Experience in a flower shop, floral studio, garden center, farm stand or retail environment.
• Floral-design coursework or entry-level professional design experience.
• Experience creating hand-tied wraps or simple floral arrangements.
• Retail sales or consultative customer-service experience.
• Experience caring for flowers, plants or other perishable inventory.
• Knowledge of locally grown and seasonal flowers.
• Experience using a point-of-sale system.
• A warm, engaging personality and enthusiasm for teaching others.
• A valid Nevada driver’s license.

Responsibilities

• Upholds Moana Nursery’s strict safety policies and floral sanitation standards.
• Takes daily ownership of keeping Stem Studio fresh, full, clean, organized and ready for customers.
• Opens and prepares Stem Studio for business each morning.
• Moves flowers and other temperature-sensitive Stem Studio products from the floral cooler into the studio each morning.
• Returns Stem Studio flowers and temperature-sensitive products to the appropriate cooler at the end of each day.
• Keeps flower buckets clean, filled with fresh water and properly labeled and priced.
• Monitors flower freshness, hydration, presentation and overall quality throughout each shift.
• Removes, refreshes, repurposes or reports flowers that no longer meet Moana Nursery’s quality standards.
• Rotates flowers and prioritizes older inventory when appropriate to reduce unnecessary waste.
• Keeps Stem Studio displays full, attractive, properly priced and easy for customers to shop.
• Restocks wrapping paper, tissue, ribbon, sleeves, flower food, cards and other customer supplies.
• Produces approximately 8–12 wraps each day for Stem Studio and register displays under normal operating conditions.
• Ensures the daily wrap assortment includes at least five $35 wraps.
• Produces approximately 15 small register arrangements during designated Sunday and/or Thursday production shifts.
• Replenishes wraps and arrangements as products sell.
• Follows established recipes, prices, product specifications and presentation standards.
• Uses flowers and supplies thoughtfully to maintain product value and reduce waste.
• Communicates promptly when flower availability, vase inventory, customer traffic or other circumstances may affect production goals.
• Welcomes customers into Stem Studio and explains how the experience works.
• Helps customers select stems based on color, occasion, budget and personal preference.
• Provides basic guidance about flower combinations, balance, proportion, wrapping and vase selection.
• Teaches customers how to prepare and care for their flowers at home.
• Helps customers create wraps or arrangements when requested.
• Explains the value of professional floral assistance clearly and comfortably.
• Recognizes when customer assistance has moved beyond complimentary guidance and into a paid floral-design service.
• Uses Moana Nursery’s Finishing Touches service to charge appropriately for hands-on floral assistance.
• Explains applicable Finishing Touches charges before beginning more involved design assistance.
• Applies the appropriate Finishing Touches charge, generally ranging from $5 to $25 or more, based on the time, skill and complexity involved.
• Ensures all applicable flowers, vases, wrapping materials and Finishing Touches services are included in the customer’s transaction.
• Asks the Floral Operations Administrator for guidance when the appropriate service charge is unclear.
• Provides excellent customer service without giving away skilled floral labor.
• Encourages customers to purchase flowers without making them feel pressured.
• Shares the story and value of Moana Nursery’s Minden-grown flowers.
• Explains how local growing allows us to offer exceptionally fresh, seasonal flowers with strong value and vase life.
• Approaches customers visiting nearby attractions, including our complimentary nectar station, and invites them to explore Stem Studio.
• Helps customers understand that flowers can be an everyday purchase—not something reserved only for traditional floral occasions.
• Works to turn customer curiosity into a purchase and help more Moana Nursery customers leave with flowers.
• Receives, processes and properly conditions fresh flowers and foliage.
• Inspects incoming flowers for freshness, damage, temperature concerns and overall quality.
• Ensures flowers are hydrated, labeled, dated, rotated and stored appropriately.
• Helps organize and maintain floral coolers according to established procedures.
• Keeps cooler inventory visible, accessible and easy for the floral team to locate.
• Follows established cooler maps and inventory-tracking procedures.
• Reports product shortages and flower-quality concerns to the Floral Operations Administrator.
• Takes ownership of flower care rather than waiting for another teammate to identify or correct a problem.
• Monitors wrapping materials, ribbon, sleeves, tissue, flower food, vases and other Stem Studio supplies.
• Communicates replenishment needs to the Floral Operations Administrator before supplies run out.
• Helps receive, count, organize and store incoming flowers, vases and supplies.
• Assists with physical inventory counts when requested.
• Uses flowers, vases and wrapping materials responsibly to avoid unnecessary waste.
• Assists with basic arrangements, wraps and established floral recipes when experience and business needs allow.
• Helps professional floral designers prepare flowers, vases and mechanics for customer orders.
• Supports The Florist at Moana during busy periods, holidays, weddings or special-event production when requested.
• Continues developing floral-design skills through training, supervised practice and feedback.
• Maintains clean and organized worktables, tools, buckets, sinks, floors, coolers and customer areas.
• Cleans throughout the shift rather than leaving cleanup for another teammate.
• Removes standing water, flower debris, cardboard and green waste promptly.
• Returns flowers, vases, supplies and tools to their appropriate locations.
• Leaves Stem Studio and its cooler inventory organized and prepared for the next shift.
• May serve as a backup floral-delivery driver when regular delivery coverage is unavailable.

Benefits

• Paid time off
• Store discount
• Training and educational opportunities
• Hands-on floral-design development
• Career-advancement opportunities
• The opportunity to grow into a more advanced floral-design position based on demonstrated skill, speed, reliability and business needs.
• The chance to help shape Moana Nursery’s growing farm-to-vase Stem Studio experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed