Flooring Solutions Technician 3

Sunbelt Rentals, Inc. • Charlotte, NC

4d • $24 - $33

About The Position

The Flooring Solutions Technician 3 coordinates with the leadership team to provide excellent customer service and demonstrate skilled use, operation, setup, and repair of company equipment. The role requires professional communication and conduct while cleaning, maintaining, diagnosing, and repairing equipment within the assigned area to minimize downtime and work safely.

The technician performs complex equipment repairs and rebuilds, fabricates parts as needed, manages equipment and parts inventory, and coordinates rental deliveries, pickups, and service calls. The role also includes maintaining service records and company vehicles and tools, overseeing the wash bay, preparing returned equipment, and delivering and installing equipment while training authorized operators in safe use. The technician works with managers, Equipment Rental Specialists, and Sales Engineers to maintain accurate equipment records and is available on a rotating, on-call schedule for emergency service on weekends and evenings.

Requirements

• At least 5 years of mechanic experience, including experience with IC engines, propane, electrical systems, and hydraulics.
• High school diploma or GED.
• Provide mechanic's tools of the trade.
• Excellent troubleshooting skills.
• Ability to prioritize work assignments.
• Ability to work independently and be flexible regarding work assignments.
• Ability to adapt to changing priorities in a fast-paced environment.
• High degree of safety awareness.
• Working knowledge of equipment design and safety requirements.

Nice To Haves

• Some trade school or equivalent training.
• Prior floor care equipment experience.

Responsibilities

• Perform all levels of equipment repair, including dismantling, reassembling, and rebuilding equipment.
• Fabricate parts and equipment as needed to meet shop and customer needs.
• Diagnose complex mechanical and electrical equipment problems.
• Track rental equipment inventory and coordinate deliveries, pickups, and service calls with customers.
• Maintain the warehouse area.
• Clean, repair, order, and install parts needed to meet standards.
• Source and manage the inventory of parts and supplies.
• Complete and maintain equipment service records, including damage repairs, preventive maintenance, and warranty processing.
• Replace decals and clean and detail equipment.
• Operate company vehicles safely and maintain a valid driver's license and an excellent driving record free from points.
• Maintain company vehicle records and perform washing, oil changes, and general safety inspections; report defects or abnormal performance to a supervisor.
• Maintain and track company tools and supplies, bringing broken tools to a supervisor for replacement.
• Oversee and maintain the wash bay and surrounding area to support maintenance, preventive maintenance, and a safe, clean work environment.
• Communicate professionally with customers, managers, and employees to schedule deliveries, pickups, and service calls.
• Complete paperwork for deliveries, pickups, and service calls; direct customers to sign appropriate paperwork and track serial numbers.
• Deliver and install rented equipment and train authorized operators or customers in safe equipment use.
• Implement and follow proper safety procedures.
• Work with managers, Equipment Rental Specialists, and Sales Engineers to maintain accurate records and tracking of in-stock and rented equipment.
• Provide emergency service response while on call on a rotating schedule, including weekends and evenings.
• Clean and test returned equipment to ensure it meets operating and appearance standards.
• Troubleshoot rental equipment and understand its operation, function, specifications, capabilities, and controls, including advanced electrical motors and controls.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision plans.
• 401(k) match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, life, and travel insurance.
• Flexible spending.
• Tuition reimbursement options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• 12–25 vacation days depending on years of service.
• 5 sick days.
• 6 holidays.
• 2 half-day holidays.
• 2 floating holidays.
• 1 inclusion day.
• 1 volunteer day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED