Flooring Installation Manager
JDR•Afton, MN
•Onsite
About The Position
As the Production and Flooring Installation Manager, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.
Requirements
- Experience in flooring installation & production management
- Strong communication skills (phone & in-person)
- Proficient in scheduling, planning, and workflow optimization
- Tech-savvy (Salesforce, Excel, Outlook, etc.)
- Problem-solver with proactive planning skills
- Highly organized and detail-oriented
- Confident decision-making abilities
- Valid driver’s license and insurance
Nice To Haves
- Established industry contacts preferred
Responsibilities
- Build and nurture lasting relationships to enhance customer satisfaction and retention.
- Provide assistance to the sales team, including possible ride-a-longs for complex quotes.
- Provide customers and installers with clear updates on project start dates and timelines.
- Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
- Proactively seek out and evaluate installer talent.
- Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
- Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
- Communicate daily with installers to provide updates on project timelines and address any immediate needs.
- Address and resolve challenges during construction to keep projects on track.
- Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
- Conduct regular job site visits to verify that work meets company standards and customer expectations.
- Oversee product allocation and manage job costs efficiently.
- Take before-and-after photos for every project to ensure accountability and quality.
- Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.
Benefits
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
- Paid Vacation and Holidays
- Health Stipend to Assist with Insurance and Wellness Expenses
- Company-Provided Computer
- Paid Training and Ongoing Development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
