F/T Floor Supervisor

Nooksack Northwood Casino•Lynden, WA

2d•Onsite

About The Position

The Floor Supervisor is responsible for overseeing the operations of an assigned number of tables, ensuring compliance with policies and procedures, and promoting excellent customer and employee service. This role involves supervising subordinate personnel, assisting with staffing and scheduling, conducting dealer auditions, tracking player actions, and promoting the casino's Winner's Club. The supervisor must maintain a professional appearance and represent the company positively, while also performing duties of subordinate personnel as needed.

Requirements

Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Class III Washington State Gaming Commission licenses.
Must be at least 18 years of age.
Sufficient experience, education, and job knowledge to meet current business needs.
Demonstrated positive customer service skills.

Nice To Haves

Previous casino experience.
Demonstrated successful supervisory/management experience.

Responsibilities

Assist in staffing, scheduling, and evaluating subordinate personnel.
Assist in the development and monitoring of subordinate personnel for proper methods of game pace and shuffling.
Interview applicants for subordinate positions, assign work, grant overtime and early outs, discipline and train employees, and recommend wage increases and promotions.
Promote compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
Assist in the maintenance of records and files, including personnel and departmental specific information, and ensure the security and confidentiality of such information.
Proactively promote advantages of the Winner's Club to non-members/current members and upcoming/current departmental/casino special events/promotions.
Notify management immediately of any unusual activity of play.
Conduct dealer auditions and recommend potential applicants for hire.
Accurately track player actions by noting buy-ins, length of play, win/loss, and average bet.
Promote Nooksack Northwood Casino's Winner's Club, enroll new members, and ensure members' play is accurately recorded.
Provide accurate and timely documentation and reporting of department activities and status.
Specifically supervise the operation of an assigned number of tables.
Ensure fills/credits are handled according to policy.
Assist in maintaining and optimizing department material and equipment inventories.
Promote customer and employee service as a priority.
Promote continuous improvement in the performance of the department and its employees.
Ensure a professional and neat appearance of the department.
Maintain a professional and neat appearance and represent the company in a positive manner.
Actively promote an environment conducive to high-quality customer service by setting a positive leadership example.
Perform duties of subordinate personnel as required.
Perform other job-related duties as assigned by management.