SEASONAL Floor Staff - Entry Level Position - $17/hr

Regal•Salem, OR

About The Position

Seasonal, entry-level Floor Staff team members provide exceptional service to theatre guests and may be assigned to the Box Office, Concession Stand, or as an Usher based on theatre needs and employee availability. Employees are classified according to theatre needs and availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Floor Staff represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash and other payment or discount instruments, promoting premium viewing experiences and the Regal Crown Club, following MPAA ratings and company ticketing policies, and answering guest questions and calls in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system; accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and following food-safety laws and legally required break and meal-period rules. Where applicable, employees must maintain required alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the applicable legal minimum age and complete required training and certification, including Regal Responsible Beverage Server training on Regal Online University. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags or packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires completing each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The role requires clear communication and listening, accurate calculations, problem identification and evaluation, sound conclusions based on evidence, initiative, the ability to perform under pressure, and strong organizational and interpersonal skills.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Demonstrate excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, be of legal age under applicable state or local laws and complete required legal training and certification as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Upsell or suggest premium viewing experiences and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy; answer guest calls and questions in accordance with the guest service philosophy.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; perform suggestive selling; comply with applicable food-safety laws and break and meal-period laws.
Maintain required alcohol certification and training when applicable; complete legally required state or local training and Regal Responsible Beverage Server training when assigned to sell or serve alcohol.
Read and understand training materials on topics including sexual harassment and discrimination.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowds and assist guests with finding seats.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment.
Report theatre problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.