H6440 FLOOR SPECIALIST

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

1d•Onsite

About The Position

Cleans and maintains public guestroom areas (hallways, etc.), and general janitorial work for Hotel Housekeeping Department.

Requirements

Ability to read and write to 8th grade level or six months to one year job-related experience and/or training
Equivalent combination of education and experience may be substituted
Mescalero Apache Tribal preference
Ability to explain and demonstrate Hospitality Behaviors and Performance Standards
Understands where to get the information needed to complete tasks to standard
Can explain and demonstrate technical skills used to complete tasks to standard
Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard
Understands how to take ownership of problems and solve them when solutions may not be available
Can explain how to request help from others when needed to complete task or goal
Has complete knowledge and can tell others of IMGR&C products and services
Provide guests with directions or other venue information
Act upon all comments/complaints in a prompt, professional and friendly manner
Meets IMGR&C Appearance standards
Professionally supports IMGR&C reputation and image in all situations, on and off property
Meets IMG&C policy for attendance
Informs supervisor of future absence as far in advance as possible
Provides information others need to succeed, in time for them to use it
Shares with next shift the information needed for them to succeed
Listens to others without interruption; acts on their feedback when possible
Asks questions to better understand expectations of others
Reports all guest complaints and compliments to Supervisor or Manager
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
Puts Success of team ahead of personal success
Helps other team members succeed without being asked
Takes action to resolve conflict between individuals
Helps other departments achieve success
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager
Does whatever is necessary to help department and resort success
Contributes ideas that support progress and success at shift, team and departmental meetings
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm
Approaches all activities with enthusiasm and encourages enthusiasm from others
Chooses a positive approach in all situations
Treats others with respect in all situations
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork

Nice To Haves

Bicultural experience preferred

Responsibilities

Cleans hallways and shampoos upon need
Dusts and cleans baseboards, ceiling and floor vents
Assists in any high work that the room attendant cannot reach
Cleans ash urns, take out cigarette butts and trash
Empties and cleans trash cans inside and out
Vacuums hallway carpets and dusts and cleans stairway rails, sweep down stairs
Cleans hall doors and windows, wipe window sills
Checks hallways for marks and smudges and cleans any marks and smudges
Cleans and dusts hallway furniture
Cleans and vacuums guestroom area elevators, clean threshold and tracks of elevators, clean elevators
Checks and empties Housekeepers' vacuum cleaners
Retrieves dirty linen and trash from Housekeepers' carts
Keeps Housemen's supply closets neat, cleaned, and stocked
Replaces dirty or wet floor mats
Gets supplies from purchasing, moves heavy furniture for Housekeepers, strips rooms on heavy check-out days as needed
Performs other duties as assigned