Floor Care Specialist (FT)

Grand Traverse Resort•Acme, MI

6d•Onsite

About The Position

This position will keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting resorts high standards of clean. The Floor Care Specialist will have complete knowledge of floor cleaning equipment and supplies, be familiar with the complex and outlying areas, and exhibit great customer service skills with internal and external guests. They will be responsible for keeping radios, pagers, keys, and vans safe, clean, and secure, responding immediately to calls, and cleaning all complex carpets, tiles, and cement. Daily maintenance and cleaning of all floor care equipment is also a key responsibility. The role involves pointing out problems or concerns to managers, coordinating special cleaning, and discussing cleaning needs politely with other departments. Maintaining a good rapport with fellow employees, reflecting a positive attitude, and adhering to GTRS grooming and professional image standards are essential. Compliance with OSHA standards for machines and chemicals is required for a safe environment. Employees may be asked to work in other areas of the housekeeping department based on business needs. Open communication with supervisors and understanding/abiding by the resort's environmental practices are also part of the role.

Requirements

At least 6 months of prior experience in commercial floor care cleaning equipment.
At least 18 years of age.
Valid Michigan driver’s license.
Must be insurable under the Resort’s policy.
Must be able to meet firm deadlines.
Must follow proper grooming and dress standards set forth by the Employee Handbook.
Must understand and abide by environmental practices of the resort.

Nice To Haves

Exhibit patience, positive personality, upbeat, energetic, team oriented, professionalism.
Must have pleasant and tactful personality as there will be frequent contact with guests and employees.
Must have multi – tasking, organization and excellent communications skills.
Must possess a positive attitude at all times.
May need to work in other job title areas of the housekeeping department due to business levels, lack of performers or request from higher up positions.

Responsibilities

Keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting high standards of clean.
Have complete knowledge of floor cleaning equipment and supplies.
Be familiar with the complex and outlying areas.
Exhibit great customer service skills with internal and external guests.
Keep radios, pagers, keys, and vans safe, clean, and secure.
Respond immediately to all calls received via radio, phone, pager, or headset.
Clean all complex carpets, tiles, and cement.
Perform daily maintenance and cleaning of all floor care equipment.
Point out any problems or concerns to managers.
Help coordinate special cleaning of floors.
Discuss politely and properly any special cleaning with other departments and their managers.
Maintain a good rapport with fellow employees and reflect a positive attitude.
Be in compliance with all GTRS grooming standards.
Consistently present a professional image to GTRS staff and guests.
Follow all OSHA standards for machines and chemicals to promote a safe environment.
Complete all assignments requested.
Follow proper grooming and dress standards set forth by the Employee Handbook.
Maintain open line of communication with supervisors.
Understand and abide by environmental practices of the resort (Green Mission statement, etc.).