Floor Care Specialist - Housekeeping (FT)

Grand Traverse Resort and Spa•Acme, MI

17h•Onsite

About The Position

This position will keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting resorts high standards of clean. The Floor Care Specialist will have complete knowledge of our floor cleaning equipment and all floor cleaning supplies. They will be familiar with the complex and outlying areas. This role requires exhibiting great customer service skills with internal and external guests at GTRS. The specialist will be responsible for keeping radios, pagers, keys and vans safe/clean and secure at all times, as they are resort property and must be turned back in at the end of your shift. Responding immediately to all calls received via a radio, phone, pager or headset is crucial. Daily maintenance and cleaning of all floor care equipment is expected. The specialist will point out any problems or concerns to managers and help coordinate special cleaning of any floors that will need cleaned at different times during the day. Ability to discuss politely and properly any special cleaning with other departments and their managers is important. A good rapport with fellow employees and reflecting a positive attitude are key. Must be in compliance with all GTRS grooming standards and consistently present a professional image to GTRS staff and its guests. Following all OSHA standards for machines and chemicals to promote a safe environment for all is required. The employee may need to work in other job title areas of the housekeeping department due to business levels, lack of performers or request from higher up positions. All assignments requested of you must be completed. Proper grooming and dress standards set forth by the Employee Handbook must be followed. Maintain an open line of communication with supervisors. Must understand and abide by environmental practices of the resort (Green Mission statement, etc.).

Requirements

Must have at least 6 months of prior experience in commercial floor care cleaning equipment.
Must be at least 18 years of age, have a valid Michigan driver’s license, and be insurable under the Resort’s policy.

Nice To Haves

Exhibit patience, positive personality, upbeat, energetic, team oriented, professionalism
Must have pleasant and tactful personality as there will be frequent contact with guests and employees.
Must have multi – tasking, organization and excellent communications skills.
Must possess a positive attitude at all times.
Must be able to meet firm deadlines.

Responsibilities

Keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting resorts high standards of clean.
Have complete knowledge of our floor cleaning equipment and all floor cleaning supplies.
Be familiar with the complex and outlying areas.
Exhibit great customer service skills with internal and external guests at GTRS.
Keep radios, pagers, keys and vans safe/clean and secure at all times. They are resort property and must be turned back in at the end of your shift.
Respond immediately to all calls received via a radio, phone, pager or headset.
Cleaning all complex carpets/tiles/cement.
Daily maintenance and cleaning of all floor care equipment.
Point out any problems or concerns to managers.
Help coordinate special cleaning of any floors that will need cleaned at different times during the day.
Ability to discuss politely and properly any special cleaning with other departments and their managers.
Good rapport with fellow employees and reflect positive attitude.
Must be in compliance with all GTRS grooming standards.
Consistently present a professional image to GTRS staff and its guests.
Follow all OSHA standards for machines and chemicals to promote a safe environment for all.
May need to work in other job title areas of the housekeeping department due to business levels, lack of performers or request from higher up positions.
Complete all assignments requested of you.
Must follow proper grooming and dress standards set forth by the Employee Handbook.
Maintain open line of communication with supervisors.
Must understand and abide by environmental practices of the resort. (Green Mission statement, etc.).