Housekeeping Floor Supervisor

BHC•Charleston, SC

1d•Onsite

About The Position

The primary role of the Floor Supervisor will be to lead on guest floors of the hotel during the daily hotel operations. They are responsible for the successful cleaning and inspection of guest rooms, hallways, and elevator landing. The Floor Supervisor is responsible for the upkeep of the property through the leadership of the team. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you. Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.

Requirements

Ability to work on your feet for long periods of time.
Works well independently and in a team environment.
Excellent communication skills – oral and written.
Excellent guest service skills.
Ability to work harmoniously and professionally with colleagues and supervisors.
Able to work a flexible schedule, including weekends and holidays.

Responsibilities

Train, coach, and supervise all Housekeeping Employees
Inspects the work of Room Attendants and Housepersons
Responsible for the upkeep, cleanliness, and maintenance of their daily assigned area
Monitor the daily progress of Room Attendants
Ensure that Room Attendants are carrying out their duties effectively and efficiently and will deliver coaching and feedback when work is deficient.
Release rooms for sale when inspections are complete.
Ensure guests' requests and needs are met prior to arrival and during their stay.
Uphold and model the benchmark standards.
Enter tickets and work requests for any deficiencies in their work area and follow up to ensure that they have been corrected.
Maintains clean and organized work area, including storage areas.
Expedite all guest requests as quickly as possible and notify management if any guest service is affected.
Willingness to assist in any role to achieve the daily goals.
Assisting in maintaining high morale in the department by displaying a positive attitude
Report any safety, security, or maintenance problems immediately.