Floor Supervisor - Housekeeping

Hard Rock Hotel & Casino Ottawa•New York, NY

3d•$31 - $41•Onsite

About The Position

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination; it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Floor Supervisor to join our team. This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality. The Housekeeping Supervisor is responsible for overseeing the daily operation of the housekeeping department to ensure that the guest rooms, public areas, and back of house of the hotel are kept clean and orderly. Additionally, the Housekeeping Supervisor provides support and guidance to the housekeeping team.

Requirements

You anticipate guest needs and act with intention
You deliver service that is both polished and personal
You take ownership of every detail of the guest journey
You contribute to a collaborative, energized, and high-performing culture
You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.
You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.
Your ability to anticipate needs, solve problems, and maintain high standards sets you apart.

Responsibilities

Lead the execution of housekeeping operations with a focus on excellence, consistency, and guest satisfaction.
Oversee room inspections, coordinate daily assignments, and ensure all guest areas, both front and back of house, are maintained in pristine condition.
Support, coach, and develop Housekeeping Band Members, ensuring performance standards are met while fostering a positive, high-performing team culture.
Proactively identify and resolve maintenance needs, monitor room status, and ensure alignment with Front Office and Engineering for seamless operations.
Manage guest requests and concerns with professionalism and urgency, ensuring each interaction reflects our commitment to exceptional service.
Maintaining inventory, safeguarding equipment, and ensuring compliance with all operational procedures, safety standards, and brand expectations