Housekeeping Floor Supervisor

DoubleTree by Hilton South BendSouth Bend, IN
Onsite

About The Position

At DoubleTree by Hilton South Bend, we pride ourselves on delivering exceptional guest experiences—starting with a clean, comfortable, and welcoming room. We’re looking for a hands-on, detail-driven Housekeeping Floor Supervisor to lead our team and ensure every guestroom meets Hilton brand standards.

Requirements

  • Previous housekeeping experience required; supervisory experience preferred
  • Experience in a hotel environment (Hilton or similar brand strongly preferred)
  • Strong attention to detail and commitment to quality standards
  • Ability to lead, motivate, and hold a team accountable
  • Excellent communication and problem-solving skills
  • Ability to work flexible hours, including weekends and holidays
  • Ability to stand and walk for extended periods
  • Ability to lift, push, or pull up to 50 lbs as needed
  • Ability to work in a fast-paced, physically active environment

Responsibilities

  • Inspect guest rooms daily to ensure cleanliness, presentation, and brand standards are met
  • Provide real-time coaching and feedback to Room Attendants to improve performance and consistency
  • Ensure rooms are guest-ready in a timely manner to support Front Office operations
  • Monitor and improve guest satisfaction scores related to cleanliness
  • Identify maintenance issues and coordinate with Engineering for prompt resolution
  • Oversee daily assignments and ensure completion of boards
  • Maintain inventory control of linens, supplies, and amenities
  • Support training, onboarding, and development of housekeeping team members
  • Handle guest requests and resolve concerns in a professional, service-oriented manner

Benefits

  • Work in a full-service downtown hotel with a large team and dynamic environment
  • Opportunities for growth within the Hilton family
  • Employee travel discounts at Hilton properties worldwide
  • On-site amenities including employee meal program and Starbucks access
  • Be part of a team that values hard work, recognition, and guest satisfaction
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