Housekeeping Floor Supervisor

DoubleTree by Hilton South Bend • South Bend, IN

3d • Onsite

About The Position

At DoubleTree by Hilton South Bend, we pride ourselves on delivering exceptional guest experiences—starting with a clean, comfortable, and welcoming room. We’re looking for a hands-on, detail-driven Housekeeping Floor Supervisor to lead our team and ensure every guestroom meets Hilton brand standards.

Requirements

• Previous housekeeping experience required; supervisory experience preferred
• Experience in a hotel environment (Hilton or similar brand strongly preferred)
• Strong attention to detail and commitment to quality standards
• Ability to lead, motivate, and hold a team accountable
• Excellent communication and problem-solving skills
• Ability to work flexible hours, including weekends and holidays
• Ability to stand and walk for extended periods
• Ability to lift, push, or pull up to 50 lbs as needed
• Ability to work in a fast-paced, physically active environment

Responsibilities

• Inspect guest rooms daily to ensure cleanliness, presentation, and brand standards are met
• Provide real-time coaching and feedback to Room Attendants to improve performance and consistency
• Ensure rooms are guest-ready in a timely manner to support Front Office operations
• Monitor and improve guest satisfaction scores related to cleanliness
• Identify maintenance issues and coordinate with Engineering for prompt resolution
• Oversee daily assignments and ensure completion of boards
• Maintain inventory control of linens, supplies, and amenities
• Support training, onboarding, and development of housekeeping team members
• Handle guest requests and resolve concerns in a professional, service-oriented manner

Benefits

• Work in a full-service downtown hotel with a large team and dynamic environment
• Opportunities for growth within the Hilton family
• Employee travel discounts at Hilton properties worldwide
• On-site amenities including employee meal program and Starbucks access
• Be part of a team that values hard work, recognition, and guest satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed